Associate's or Bachelor's degree in Business, Supply Chain, Operations, Construction Management, Engineering, or related field preferred.
5+ years of project coordination, operations, logistics, or material handling experience.
2+ years of leadership or supervisory experience preferred.
Strong organizational and project management skills.
Excellent customer experience and communication skills.
Responsibilities
Lead, develop, coach, and manage Coordinators and Administrative Support personnel.
Establish performance expectations and accountability measures for the team.
Drive a culture of urgency, ownership, accuracy, and customer focus.
Oversee order processing from sales award through project completion.
Track project milestones and delivery schedules to ensure timely execution.
Identify project risks and escalate issues proactively to maintain project integrity.
Develop and monitor KPIs related to throughput, cycle times, backlog, and customer satisfaction.
Benefits
Low-cost Medical, Dental, Vision insurance
STD, LTD, and Life insurance
Paid Sick Leave and PTO
401(k) match
Full Job Description
Benefits
Low-cost Medical, Dental, Vision insurance
STD, LTD, and Life insurance
Paid Sick Leave and PTO
401(k) match
Compensation Range: $94,000 - $102,000
Brief Position Description
The Coordination Manager is responsible for leading all coordination activities associated with Allied Systems projects and forklift-related equipment orders. This role serves as the operational bridge between Sales, Project Management, Engineering, Vendors, Service install, Warehouse Operations as it relates to sales jobs, and Customers to ensure successful execution of projects from award through final completion.
The position oversees Coordinators and Administrative Support personnel while driving process consistency, customer satisfaction, timely deliveries, accurate purchasing, project documentation, and operational efficiency. This leader is expected to create scalable systems, develop team members, improve communication across departments, and ensure all projects progress on schedule and within budget expectations.
Reports to: Senior Controller
Essential Job Functions
Lead, develop, coach, and manage Allied Systems and equipment Service Coordinators.
Establish performance expectations and accountability measures.
Facilitate workload balancing across the coordination team.
Drive a culture of urgency, ownership, accuracy, and customer focus.
Oversee order processing from sales award through project completion.
Track project milestones and delivery schedules.
Coordinate equipment, materials, subcontractors, and installation activities.
Identify project risks and escalate issues proactively.
Collaborate with Sales, Service, Rental, Used Equipment, and Parts departments to support customer needs.
Serve as an escalation point for customer concerns related to project execution.
Ensure accurate project data management and reporting within company systems.
Support invoicing, revenue recognition, project closeout, and financial reporting processes.
Assist leadership with forecasting, backlog management, and project performance reporting.
Identify and implement operational improvements.
Standardize workflows, documentation, and project tracking processes.
Partner with IT and Business Systems teams to enhance reporting and operational efficiency.
Develop and monitor KPIs related to throughput, cycle times, backlog, and customer satisfaction.
Partner with cross-functional teams to ensure seamless communication and project execution.
Ability to work in a constant state of alertness and safe manner
Additional duties as assigned
Education and Experience
Associate's or Bachelor's degree in Business, Supply Chain, Operations, Construction Management, Engineering, or related field preferred.
5+ years of project coordination, operations, logistics, or material handling experience.
2+ years of leadership or supervisory experience preferred.
Experience in material handling, warehouse systems, industrial equipment, or construction-related industries preferred.
Strong organizational and project management skills.
Excellent customer experience and communication skills.
Proven ability to manage multiple projects simultaneously.
Strong Microsoft Excel and business systems experience.
Financial acumen and understanding of project cost management.
Ability to lead teams and influence across departments.
Strong problem-solving and decision-making capabilities.
Ability to work independently in a fast-paced environment.
High attention to detail and follow-through
Physical Requirements / Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. Frequent use of computer and telephone.
Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
About The Raymond Corporation
The Raymond Corporation is a leading global provider of material handling equipment and solutions. The company was founded in 1922 and is based in Greene, New York. Raymond offers a range of products including forklifts, pallet jacks, and automated solutions for warehouses and distribution centers. The company has a global presence with manufacturing facilities in the United States, Mexico, and Italy, and a network of authorized dealers and service centers around the world. Raymond is a subsidiary of Toyota Industries Corporation and operates as part of Toyota Material Handling Group.
