Job Summary and Qualifications
The Chief Operation Officer of Hospital Scheduling Operations provides strategic direction, operational oversight, and execution leadership for hospital-based scheduling operations across Operating Room (OR), Labor & Delivery (L&D), and Centralized Nurse Staffing (CSS). This role integrates enterprise strategy with operational execution, ensuring alignment with organizational objectives while delivering efficient, high-quality, patient-centered scheduling services.
Leads large-scale, multi-site operations and drives performance through process optimization, technology enablement, and workforce management strategies. Accountable for service delivery across the scheduling continuum, including contact center integration, patient access, and staffing coordination.
Supervisor: CEO, Contact Center Operations
Supervises: Operations leaders and Process Leadership Teams
Duties (included but are not limited to):
Strategic Leadership and Growth
• Define and execute strategy for hospital scheduling operations across OR, L&D, and CSS
• Drive innovation in scheduling models, workforce optimization, and automation
• Expand centralized scheduling capabilities and shared services
• Partner with executive stakeholders on growth and scalability initiatives
Operational Oversight
• Lead end-to-end scheduling operations ensuring accuracy, timeliness, and service quality
• Monitor and achieve key performance indicators including access, utilization, and satisfaction
• Standardize workflows, policies, and controls
• Ensure operational continuity and successful transitions coordination across functions to balance demand, capacity, and resource allocation
Technology and Process Optimization
• Advance scheduling technologies, automation, and digital tools
• Utilize analytics to drive performance and decision-making
• Implement continuous improvement practice
Leadership and Talent Management
• Build and develop high-performing teams
• Establish a culture of accountability and service excellence
• Lead succession planning and leadership development
• Ensure appropriate staffing models and competencies
Customer and Stakeholder Engagement
• Deliver consistent, high-quality patient and physician experiences
• Collaborate with hospital and clinical leadership
• Drive patient experience improvements across scheduling touchpoints
Education:
• Bachelor's degree required; Master's degree preferred
Experience:
• 10-15+ years of healthcare operations leadership experience
• Experience leading large, multi-site or shared services organizations
• Background in hospital operations, scheduling, or workforce management preferred
• Executive leadership and operational management
• Strong communication and stakeholder engagement
• Financial and analytical acumen
• Experience with process improvement and OR process flow
• Familiarity with access management, capacity planning, or customer/patient experience strategies preferred
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our COO Hospital Scheduling Operations opening. Help HCA Healthcare create healthier tomorrows for patients and communities.
