Job DescriptionThe Conversational AI Designer is responsible for creating intuitive, human centered conversational experiences across IVR, chat, and agentic AI systems. As a Conversational AI Designer, you will collaborate with cross functional partners to deliver clear, effective interactions that support customer and business outcomes for Allstate customers, consumers, and employees.
Key Responsibilities- Designs end to end conversational experiences for IVR, chat, and agentic AI, balancing user needs, business goals, and technical feasibility
- Oversees the conversational AI design process across multi-disciplinary teams, helping educate all UX designers on how to collaborate with other disciplines
- Models how to use human-centered design approaches to frame conversational AI design problems, uncover patterns, discover opportunities, and visualize concepts, and create interactive prototypes for voice and chat experiences
- Applies human centered design methods to clarify ambiguous problems and deliver clear flows, messaging, and handoffs
- Creates practical conversation design artifacts-including scripts, flow diagrams, prototypes, and interaction maps-using tools such as Figma, Mural, Visio, and Voiceflow
- Partners closely with product, engineering, and other teams through implementation to ensure conversational experiences meet design standards
- Plans and conducts iterative evaluations of conversational experiences and uses findings to strengthen clarity and task success
- Reviews performance indicators and customer feedback to identify improvements across voice, chat, and AI interaction points
- Incorporates accessibility, privacy, and compliance considerations into conversational experiences
- Clearly communicates design rationale, builds alignment, and supports effective decision making across cross functional teams
- Manages priorities, timelines, and scope across multiple workstreams with minimal oversight
- Contributes to shared design standards, patterns, and team processes that elevate design quality across conversational interfaces
Functional Skills
- Strong experience designing for IVR, chat, and agentic AI
- Skilled in writing clear conversational prompts, messages, and system responses
- Ability to translate requirements into flows, scripts, prototypes, and documentation
- Proficiency with Visio, Voiceflow, Mural, or comparable tools
- Ability to collaborate with product and engineering partners to navigate technical constraints
- Understanding of accessibility, privacy, and compliance considerations in conversational systems
- Strong communication, facilitation, organization, and time management skills
- Experience designing within complex transactional systems and supporting seamless escalation or handoff experiences
Experience
• 3 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
SkillsCompensationCompensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
