Turning customer needs into reliable event technology solutions.
Convention Service Sales Representative (CSSR)
On Site at the LA Convention Center in Los Angeles, CA
About the role
The Convention Service Sales Representative contributes to the overall success of the company by responding to show management and exhibitor inquiries and troubleshooting through phone, in-person interaction, and email. This role ensures timely resolution while providing the highest level of customer service.
What you’ll be doing
As a Convention Service Sales Representative, you'll build client relationships, process orders and quotes, support pre-show and on-site event needs, resolve billing and connectivity issues, and coordinate across teams to deliver an effective customer experience.
- Building client relationships, by consulting with clients, show management & exhibitors, on their overall Internet needs and provide a best fit event solution
- Receive and process customer orders, reach out for missing information prior to event move in
- Building detailed quotes for clients and following up on revisions and updates
- Keeping detailed orders in company database and ensuring that all changes are up to date
- Collecting and rectifying all funds for events
- Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
- Fully utilizes and understands all aspects of order intake tool
- Provide service desk support, and daily booth check-ins, when necessary
- Respond to and field trouble calls with show management & exhibitor’s internet connections and dispatch technicians as needed
- Communicates with other department team members on customer sales and service issues
- Crosstrain as networking technician for event installations to grow knowledgebase of technology sales
- Researching previous event history, utilizing proprietary company database and other means
- Ensures compliance with all company policy
- Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services
- Prepares all show site reports
- Attend site visits, pre cons, and post cons as needed
- Other duties as assigned
What you’ll bring
Think you could make a difference here? We're looking for someone who combines strong customer service and communication skills with sound judgment, attention to detail, and the ability to support event operations. You will also bring some of the following:
- High school diploma or GED required. 3-6 years show management/exhibitor service experience preferred
- Knowledge of data networking products/services desired
- Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential
- Personal computer skills required, computer literacy in Microsoft Office, Word, Excel
- Must be available to work occasional evenings, weekends, and holidays
- Must be able to work with minimal supervision and be able to exercise independent judgment
- Must have a valid Driver’s License and clean driving record
