Bachelor's Degree in a related field or equivalent experience
1+ years in Customer Service Support
Experience with Allen Bradley and Schneider PLC controls
Expertise in controls hardware troubleshooting
Proficiency in electrical troubleshooting
Strong Customer Service mentality
Excellent verbal and written communication skills
Ability to work independently and collaboratively
Responsibilities
Troubleshoot PLC-controlled equipment using electrical schematics and control drawings
Provide remote and occasional onsite technical support for automated material handling systems
Maintain accurate documentation of troubleshooting activities and customer communications
Collaborate with various teams to resolve complex issues
Identify opportunities to improve system reliability and customer satisfaction
Travel to customer locations as required (20-30%)
Provide on-call weekend and after-hours support
Benefits
Opportunities for professional development
Collaborative work environment
Exposure to cutting-edge technology in material handling
Flexible work arrangements
Supportive company culture focused on customer satisfaction
Full Job Description
Dematic Corp. has a need for a Controls Engineer in Dematic's Lifecycle Solutions Services (LSS) Technical Support group. The successful candidates will have experience working in the Material Handling industry and directly working with customers remotely using schematics and PLC logic to find, isolate, and resolve system problems.Tasks and Qualifications:What You Will Do in This Role:
Use electrical schematics, control drawings, system documentation, material specifications, and other technical resources to troubleshoot PLC-controlled equipment.
Provide remote and occasional onsite technical support for semi-complex automated material handling systems that integrate electrical hardware, controls, industrial computing, networking, and application software.
Maintain accurate and timely documentationof troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions within the designated ticketing system.
Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support.
Identify and recommend opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction.
Travel approximately 20 30% to customer locations as required.
Provide occasional on-call weekend and after-hours support.
What We Are Looking For:
Bachelor's Degree in a related field or equivalent experience.
1+ year's experience in a related field providing Customer Service Support.
Experience with Allen Bradley and Schneider PLC controls platforms.
Expertise in controls hardware troubleshooting.
Proficiency in electrical troubleshooting.
Strong Customer Service mentality.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.
