Essential Duties & Responsibilities This position requires the individual to install and maintain distributed control systems (DCS), safety instrumented systems (SIS) and other electronic automation equipment. This involves analyzing requirements for installation, commissioning and inspecting systems hardware and software, troubleshooting and resolving problems, and managing the customer's needs over time. This position requires a technical acumen, ability for critical analysis and attention to detail with an emphasis on strong computer skills. This position requires the ability to travel to remote customer sites.
The position requires driving to the customer industrial sites on a regular basis. Individuals must be capable of, and diligent about, compliance with safety rules and regulations in these environments. Attention to detail and awareness of potential safety hazards is expected at all times. Maturity and sound judgment are essential to working in this environment.
- Provide DCS and SIS technical support services to our customer base. Predominant systems include DeltaV DCS, DeltaV SIS and AMS Device Manager.
- Typical responsibilities include:
- Control Systems Administration:
- Design, installation of software, staging, customer witness testing, installation, startup and upgrades.
- Active Directory/DNS design, installation, configuration, maintenance, and troubleshooting.
- Virtualization environment design, configuration, and maintenance.
- Computer workstation and server design, configuration and maintenance.
- Control system network and wireless design, setup and maintenance.
- Control System Preventive Maintenance
- Schedule obligations to contract customers.
- Follow documented service and maintenance procedures to ensure quality service delivered to end customers.
- Verify assigned contract customers and service contract deliverables are met.
- Work with sales department to grow service and product portfolio at customer sites.
- Control System Lifecycle Care:
- Understand and implement basic control system configuration, graphic design, troubleshooting.
- Support software upgrade audits and upgrades, computer hardware and software installation, control system installation and first-time powerup inspections, engineering Factory Acceptance Tests (FAT), commissioning, loop checkout and startup support.
- Support emergency and break/fix services.
- Participate in rotating after-hours on-call coverage.
- Some travel and overnight stays will be required and will vary depending on assigned tasks. Typical travel time is 2-3 days within 1-4 hours from home office. Travel time and length fluctuates based upon specific nature of services delivered.
- Ability to work some overtime, including weekends and/or holidays as business needs arise.
- Ability to work some shift-work, including night-shifts, as business needs arise.
- Ability to drive a company-provided vehicle.
- Ability to travel via boat or helicopter to offshore facilities if assigned.
- Ability to work independently in a fast-paced environment.
- Facilitate customer application requirements.
- Attend required skills and safety training via computer-based training and both local and out-of-state factory training courses.
- Work Safely: wear proper PPE, comply with all safety requirements at any location, and remain alert and aware of surroundings at all times.
- Follow company policies, procedures and methodologies. Understand and ensure that TCC (Total Customer Commitment) standards are upheld.
- Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
- Some lifting, bending and long-term standing required (see Physical Requirements section).
- The above does not constitute the total responsibilities of the role.
- Although this is a salaried position, paid overtime is included.
Please note that this role is not eligible for Visa sponsorship/assistance at this time.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.If you wish to become an approved agency to assist us in our employment efforts, please submit your request to: 
