About the roleThe Contracts Administrator will serve as the initial point of contact for contract requests as well as certain compliance functions. The ideal candidate will possess expertise in contract administration and a background in customer service. This is a person who delights in providing a memorable experience for both internal and external customers.
QualificationsEducation and Training- Bachelor's Degree BA/BS in a related degree or equivalent years of education and experience.
Skills and Experience- Required
- At least 5 years' experience as a contract administrator, with at least 3 years working directly with external clients.
- At least 2 years' experience in customer service, with a demonstrated knowledge of quote-to-cash processes and ability to communicate with customers effectively and with empathy.
- Expert-level MS Office skills in MS Word and Outlook. Intermediate level in Excel and PowerPoint.
- Experience in contract lifecycle management (CLM), customer relationship management (CRM), and environment resource planning (ERP) systems.
- Preferred skills
- Experience at a pharmaceutical/biotechnology/medical device organization
- Knowledge of corporate compliance issues confronting the medical device industry
- Knowledge of and familiarity with the legal and regulatory framework affecting the medical device industry; including, but not limited to, sales and marketing fraud and abuse issues, OIG and other industry guidance documents, and FDA regulations on the promotion of marketed products
- Experience with Salesforce.com, NetSuite, and DocuSign IAM
What you'll do- Respond to a high volume of daily contract-related inquiries within department-established response time.
- Manage contract management systems and procedures, including educating/training internal customers, and maintaining contract entitlements in the ERP, CRM, and Agreement Management software
- Draft agreements, review customer redlines, and coordinate cross-functionally with Legal, Finance, Operations, and other stakeholders to redline agreements.
- Partner with Sales to negotiate agreements directly with customers via email or on video calls.
- Drive extension or renewal of contracts; partner with Customer Service and Sales to ensure customer adherence to contract and Galvanize adherence to contract entitlements.
- Update CLM, CRM, and ERP systems with contract data and retain related documents, assist the Vice President of Legal, and delegates with retrieving contract documents as needed.
This role pays between $80,000 and $95,000 per year, and your actual base pay will depend on your location, skills, qualifications, and experience.
Galvanize offers a robust benefits package to full-time employees, including medical, dental, and vision coverage, life insurance, short- and long-term disability protection, 401(k), and flexible paid time off.
