Serve as the primary point of contact for escalations involving contractors in your portfolio.
Benefits
Opportunity to work in a high-growth, dynamic environment.
Possibility to have a direct impact on contractors' success and homeowner satisfaction.
Collaboration with various teams to resolve issues and improve platform processes.
Ongoing education and professional development for contractors on best practices.
Full Job Description
About the Role
We're looking for an Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors ("book of business") and is responsible for ensuring each contractor remains in good standing on Realm's platform. You'll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.
Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment. Responsibilities Contractor Book of Business Management
Own and manage a portfolio of contractors, ensuring they meet Realm's quality, performance, and compliance standards.
Monitor contractor SLAs, including response times, acceptance rates, communication quality, and customer satisfaction.
Conduct regular business reviews to ensure contractors remain in good standing and aligned with platform expectations.
Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm.
Operational Oversight & Payments
Track key operational and performance metrics across your contractor portfolio.
