About the Role:The Senior CLM Systems Analyst supports the Designated Business Product Owner and as lead administrator for the Agiloft Contract Lifecycle Management (CLM) platform. The position is accountable for successful implementation, accurate data conversion, reliable production operations, and continuous improvement of Agiloft across the full contract lifecycle.
Remote and Onsite Responsibilities
: Employees in this role may work remotely from an approved home location and must report onsite when required for discovery workshops, process observation, data review, testing, training, releases, operational support, or other business needs. During implementation and stabilization, the expected schedule is two days per week onsite at our Lynnwood, WA office. The frequency may change based on organizational and project requirements.
Compensation: The pay range for this position is $48.09 - $75.14. Wage is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status.
The compensation listed above is based on full-time employment status, full-time is 40 hours per week.
Benefits:- 2 Medical plans to choose from, dental, vision, life, and LTD
- HSA and FSA available
- A 401(k)-employer match, with a profit-sharing component
- Up to 21 paid days off per year
- 8 paid holidays annually
- Life and disability insurance
- Learning opportunities through professional development programs
- Educational Assistance
- Discretionary annual performance-based bonus
Minimum Qualifications:- Five or more years of experience in enterprise business systems analysis, CLM or legal-operations technology, workflow platform administration, application product ownership, or a closely related discipline.
- Three or more years of hands-on administration or configuration experience with an enterprise CLM, workflow, case-management, CRM, ERP, low-code, or comparable business platform.
- Demonstrated participation in at least one end-to-end enterprise implementation that included requirements, configuration, data migration, testing, user acceptance, cutover, go-live, and production stabilization.
- Personal experience configuring workflows, business rules, permissions, templates or document generation, notifications, reports, dashboards, fields, forms, and related platform features. End-user-only experience does not satisfy this requirement.
- Experience leading or materially owning data inventory, mapping, cleansing, transformation, deduplication, validation, reconciliation, exception handling, and business signoff for an enterprise migration.
- Experience eliciting requirements from nontechnical subject matter experts and converting undocumented processes into process maps, data definitions, functional specifications, user stories, decision tables, and acceptance criteria.
- Experience creating test plans and scenarios, coordinating user acceptance testing, managing defects, and supporting controlled production releases.
- Experience working directly with implementation consultants, software vendors, support organizations, or integration partners and validating their deliverables.
- Ability to analyze and troubleshoot issues across configuration, permissions, workflow, data, integration, and business-process boundaries.
- Clear written and verbal communication skills, strong organization, sound judgment, attention to detail, and the ability to manage competing priorities and stakeholders.
- Bachelor's degree in business, information systems, computer science, legal operations, healthcare administration, or a related field, or an equivalent combination of education and relevant professional experience.
Preferred Qualifications:- Direct Agiloft implementation, administration, or configuration experience; Agiloft certification or formal administrator training.
- Experience with Agiloft APIs or Integration Hub, REST concepts, JSON or XML, SQL, data imports, data transformation, or integration troubleshooting.
- Experience in healthcare, a physician practice, radiology, teleradiology, hospital contracting, or another highly regulated environment.
- Experience supporting Contracting, Procurement, Legal Operations, Physician Services, Human Resources, Finance, or vendor-management functions.
- Familiarity with PSAs, physician employment and independent contractor agreements, vendor and software agreements, BAAs, LOIs, NDAs, statements of work, amendments, renewals, notices, and contract obligations.
- Experience with single sign-on, identity and access management, role-based security, electronic-signature platforms, Microsoft 365, reporting tools, records retention, and audit controls.
- Experience transitioning an enterprise application from consultant-led implementation to internally managed operations.
- Advanced proficiency with Excel and a process-mapping or analysis tool such as Visio, Lucidchart, Power Query, or a comparable product.
Responsibilities:- Own the Agiloft configuration standards, release calendar, data definitions, administrative documentation, and day-to-day functional administration.
- Configure approved changes within Agiloft and recommend process or product changes based on business value, risk, compliance, supportability, data integrity, and user impact.
- Serve as the internal acceptance authority for functional requirements, configuration quality, testing evidence, data-conversion results, and operational readiness, subject to designated business-owner approval.
- Partner with Information Technology and Information Security for identity, infrastructure, network, security architecture, integration development, technical monitoring, and enterprise change controls; this role does not replace those technical owners.
- Partner with Contracting and Legal for policy, legal interpretation, contract authority, and risk-acceptance decisions; this role implements approved policy but does not provide legal advice or independently make contracting-authority decisions.
- Escalate unresolved design, data, policy, security, resource, or vendor-delivery risks to the designated business owner with documented options and recommended action.
