OverviewReady to join Lutron Electronics, Inc., as our Continuous Improvement Manager based at our World Headquarters in Coopersburg, PA? In this role, you will lead a team focused on strengthening customer delivery and supply chain performance to ensure we consistently meet our commitments. You'll identify, prioritize, and drive high-impact improvement initiatives that enhance on-time delivery, operational efficiency, and overall customer satisfaction. As a leader in a matrixed organization, you will collaborate across Customer Service, Operations, Supply Chain, Procurement, IT, and business teams to translate customer and business needs into practical, data-driven solutions. This role requires strong cross-functional influence, a customer-centric mindset, and the ability to manage complex initiatives from concept through implementation. You will help create sustainable process improvements that increase visibility, improve performance, and strengthen Lutron's end-to-end delivery capabilities. If you're energized by solving complex challenges, leading teams, and driving measurable impact in a customer-focused environment, this role offers the opportunity to make a meaningful difference.
Responsibilities - Lead and manage a continuous improvement team focused on enhancing customer delivery and supply chain performance.
- Influence and align cross-functional teams in a matrixed environment to drive complex improvement initiatives from concept through implementation.
- Partner with leadership to establish improvement goals, prioritize initiatives, and allocate resources to the highest-impact opportunities.
- Develop and manage a structured process to identify, triage, and implement improvement opportunities across the end-to-end value chain.
- Lead cross-functional improvement projects in collaboration with Customer Service, Operations, Supply Chain, Procurement, IT, and business teams.
- Conduct thorough, analytical assessments of the value chain to identify risks, recurring issues, and root causes impacting customer delivery.
- Apply structured problem-solving and critical-thinking approaches to deliver sustainable, data-driven solutions.
- Lead large-scale initiatives that improve supply chain resilience, flexibility, and overall customer delivery performance.
- Manage project timelines, ensure realization of benefits, and maintain forward visibility into the improvement project pipeline.
- Develop clear, effective communications and lead change management efforts to align stakeholders and drive adoption of new processes, tools, and systems.
- Mentor and coach team members in project execution and continuous improvement methodologies, including Lean and Six Sigma.
Qualifications- Bachelor's degree in Supply Chain, Industrial Engineering and or related field.
- 10+ years of industry experience in a global manufacturing environment.
- Lean Six Sigma Certification preferred.
- 5+ years of experience in supply chain / process improvement roles.
