In this role, you will be responsible for planning, performing and implementing process improvement initiatives for our business. The
Director of Continuous Improvement will develop metrics that provide data for process and/or service measurement all while collecting data to identify root cause of problems. You will be the point of contact to bring a consultative approach when it comes to re-engineering techniques to improve process performance, product and service quality. The incumbent functions as a liaison between and among various departments and business units in order to develop project plans and effectively implement new initiatives. Effective project management and communication skills within systems are required.
To thrive in this role, you must be comfortable working in a metrics-driven ever-changing environment. You must have strong communication skills, critical/strategic thinking and problem analysis. Pace and change should not scare you.
You can expect job satisfaction through being part of a Continuous Improvement Team that champions change, process improvement, and more. All while advancing your career at a stable, highly respected company. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.
Ready to #MakeYourMark?
Apply now!What you'll do: Responsibilities
- Gather insights and ask probing questions to develop a strong understanding of the business process.
- Develop metrics that provide data for process and/or service measurement all while collecting data to identify root cause of problems and/or process inefficiencies.
- Serve as the liaison between and among various departments and business units in order identify quick wins and medium to long-term solutions.
- Storytelling: Articulate the problem statement, analyze facts (from data, interviews), summarize findings and recommendations.
- Map processes in detail (fluency with MS Visio or a similar process mapping tool).
- Build simple business cases with an understanding of how to model the inflows, outflows, ROI calculations
- Conduct meetings with a clear agenda and right-sized group of people, mitigate scope creep (steer back the group to agenda), avoid groupthink, and facilitate an insightful discussion.
- Resolve conflicts with internal teams and stakeholders, create consensus and drive outcomes to ensure our business is successful.
What you'll need:- Problem solving skills: Ability to break down problems down and quickly find solutions, focused on solving problems and moving forward:
- Understand patterns between people, process, technology, data and products and how they all fit together (big picture)
- Core analytical skillset: Ability to identify which analyses need to be done to answer questions, manipulate data sets (comfort with Excel required), and build models, as needed to answer complex questions
- Business & org change/transformation skills: Ability to develop a strategy/plan to use for execution into actionable projects and deliverables to deliver value to the business within a set timeline:
- Develop and conduct stakeholder analysis, change impact assessments (people, process, technology), communications, training needs analysis, change measurement and adoption tracking (KPIs) + Dashboards, surveys (as needed)
- Experience in business analysis and creating reports and presentations for senior leaders focused on telling the story
- Perform assessments (as needed) to gain insights and develop action plans and strategies to address areas of opportunity through pain point identification and then recommending solutions to resolve problems
- Technical training development and execution as related to new products, technology and processes to drive adoption and understanding of how to use tools, processes and tech across NAS
- Experience in technology adoption/implementation large scale transformation efforts
- Business Process improvement skills: Ability to analyze current state processes, find gaps, identify areas of improvement and recommend a plan for improvement and a desired future state
- Strong Written and Verbal Communication skills: Possess strong communication (written / verbal) and interpersonal skills to communicate recommendations and impact with everyone from associate to Senior Leaders
- Write strategic communications related to the projects you are working on to convey clear and easy to understand messages to stakeholders (associate - leader)
TO SUCCEED IN THIS ROLE: Requirements:
- Consulting experience, including 3+ years with a recognized consulting firm.
- 12 years of experience in change management/process improvement/project management
- 15-20% anticipated/required
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
Bonus points for these: Preferred Qualifications:
- Experience driving process improvement or transformation within Benefits (Health & Welfare) operations in large enterprise environments
- Working knowledge of Health & Wellness ecosystem (carriers, TPAs, compliance considerations) and its impact on service delivery and productivity
- Consulting experience, highly preferred
- Bachelor and/or Masters in Industrial Engineering or similar
- MBA or other advanced degrees
- Lean, Six Sigma or DMAIC certification and/or advanced methodology experience
- PMP or equivalent Professional Project Management certification
- Previous experience with process design and implementation
- Ability to use Tableau proficiently to create meaningful insights and visualizations
- Industry knowledge of all pertinent HR, Payroll and Benefits policies and procedures
- Experience in presenting to senior leaders is a plus
- Desire to grow within an organization
- Ability to maintain cooperative working relationships with all levels of the organization (associate through SVP)
