Bachelor's degree in Information Systems, Computer Science, Digital Media, or related field (or equivalent work experience)
3-5+ years of experience administering or configuring a CMS platform, with a preference for Contentful
Experience designing and managing content models, taxonomies, and workflows
Familiarity with headless CMS architecture and API-driven integrations
Strong interpersonal and communication skills, capable of collaborating with cross-functional teams and explaining technical concepts plainly
Responsibilities
Contribute to the CMS strategy for Luminate Portal, ensuring alignment with product and business goals
Maintain and govern content models and taxonomy using Contentful
Partner with Product and Engineering teams on CMS capability alignment with platform roadmap
Support development of KPIs for content performance and operational efficiency
Configure and manage Contentful environments, roles, and permissions
Monitor CMS performance to identify and implement improvements
Drive continuous optimization of CMS governance and practices
Benefits
Flexible remote work from anywhere in the Greater Toronto Area
Commitment to diversity, equity, inclusion, and belonging
Transparent salary bands during recruitment
Opportunities for collaboration across product and technology teams
Full Job Description
Job Description
This role can be based anywhere in the Greater Toronto Area, Ontario, Canada.
Graebel Companies, Inc is seeking a Contentful Administrator. The Contentful Administrator is responsible for the configuration, governance, and ongoing optimization of the Luminate Portal's content management system (CMS) using Contentful. This role will ensure that content structures, workflows, and publishing processes are scalable, consistent, and aligned with business and user needs. The Contentful Administrator will collaborate across product, technology, and business teams to enable efficient content delivery and a seamless end-user experience.
PRIMARY DUTIES AND RESPONSIBILITIES: •Strategy
Contribute to CMS strategy for the Luminate Portal, ensuring scalability, flexibility, and alignment with product and business goals
Maintain content models, taxonomy, and governance standards within Contentful
Partner with Product and Engineering to align CMS capabilities with platform roadmap and feature delivery
Support the development of KPIs related to content performance, usability, and operational efficiency
Act as a subject matter expert for Contentful, advising stakeholders on best practices and optimal design of content structures
Configuration & Administration
Configure and manage Contentful environments, spaces, content types, fields, and roles/permissions
Build and maintain reusable content models to support multi-country, multi-client use cases
Establish and manage workflows for content creation, review, approval, and publishing
Ensure proper version control, environment management, and release processes
Troubleshoot and resolve CMS-related issues in collaboration with technical teams
Operations & Optimization
Monitor CMS usage and performance, identifying opportunities to improve efficiency and usability
Streamline content operations to reduce manual effort and improve consistency
Support integrations between Contentful and other platforms within the Luminate ecosystem
Maintain documentation, standards, and training materials for CMS users
Drive continuous improvement of CMS practices, governance, and processes
Performs other related essential duties as assigned or requested.
Required Skills
REQUIRED SKILLS
Strong interpersonal skills with the ability to collaborate with cross-functional teams including Product, Engineering, and Business stakeholders
Strong communication skills with the ability to explain technical concepts in plain language
Ability to manage multiple priorities in a fast-paced, evolving environment
Ability to analyze system configurations and translate business needs into CMS solutions
Strong attention to detail with a focus on consistency, scalability, and usability
EDUCATION:
Bachelor's degree in Information Systems, Computer Science, Digital Media, or related field (or equivalent work experience)
Required Experience
KNOWLEDGE/EXPERIENCE:
3-5+ years of experience administering or configuring a CMS platform (Contentful strongly preferred)
Experience designing and managing content models, taxonomies, and workflows
Familiarity with headless CMS architecture and API-driven integrations
Experience working in a SaaS or digital product environment preferred
Experience supporting global or multi-language platforms is an asset
Mobility industry experience is an asset but not required
As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $80,000 to $100,000 CAD.
About Graebel Companies
Graebel Companies is a global moving and relocation company that provides a wide range of services, including household moving, commercial moving, and storage. The company was founded in 1950 and has since grown to have over 1000 employees in 165 countries. Graebel Companies has worked with many high-profile clients, including the U.S. Department of Defense and the National Football League. The company is committed to sustainability and has received numerous awards for their work in this area.
