Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field.
Minimum 8 years of experience in telecommunications, unified communications, or contact center environments.
Proven experience in conducting technical assessments and operational reviews.
Strong analytical skills with a focus on system integrations and operational workflows.
Excellent written and verbal communication skills, including presentation abilities.
Responsibilities
Conduct comprehensive assessments of enterprise call-processing and contact center environments.
Analyze Cisco Finesse configurations, Jabber deployments, and CUIC reporting.
Evaluate operational workflows and call-routing strategies for optimization.
Investigate connection failures and system stability issues to enhance performance.
Develop actionable recommendations aligned with business goals and operational requirements.
Benefits
Collaborative work environment with technical teams and business stakeholders.
Opportunities for professional development and modernization initiatives.
Engagement in executive discussions regarding future-state communications strategies.
Full Job Description
Varmoda is seeking an experienced Telecommunications & Contact Center Assessment Specialist to conduct comprehensive technical assessments of enterprise contact center environments, evaluate operational performance, identify optimization opportunities, and support modernization initiatives. The ideal candidate will possess deep expertise in Cisco Contact Center technologies, unified communications platforms, system integrations, operational workflows, and technology assessments. This role will help evaluate current-state environments and develop actionable recommendations that improve reliability, performance, user experience, and long-term scalability.
