CONSUMER SERVICES SPECIALIST - SPECIALIZED SERVICESupervisionReceives general supervision from Consumer Services Specialist, CPP/Specialized Services.
The Position and Job Summary- Provides information, advocacy, and case management stabilization services for consumers with complex needs as identified in Trailer Bill Language, Section 19 - 4640.6 .
- Provide case management services to consumers with complex needs to stabilize for up to a 12 a month duration, unless otherwise specified, with an average 1:25 specialized caseload.
- Finds and arranges case management services while also working directly with individuals, their families, clinicians, service providers and or other stakeholders to develop and implement a comprehensive service plan.
- Facilitate communication and collaboration with consumers, families, legal guardians, outside agencies, and other stakeholders. Providing information through a variety of methods.
- Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution.
- Works collaboratively with consumers, families, others to develop programs, and monitor program results.
- Provides advocacy services and trains consumers and families in advocacy issues.
- Maintains required case records, funding, and billing records. Produces reports.
- Participates in Consumer Services and agency committees and groups.
- Performs other duties as may be needed or assigned.
Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education & ExperienceA Bachelor's degree and four years of related experience. A Master's degree in a related subject may be substituted for two years of experience. Experience servicing consumers with complex needs who are at risk of hospitalization preferred and/or Regional Center or other related agency experience preferred.
Skills and Abilities Knowledge of intellectual, developmental, or related disabilities including current values and best practices. Able to understand and apply regulatory and statutory information . Strong organizational skills demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team. Basic proficiency of MS Word and MS Outlook.
Assessment, program planning, customer service and organizational management skills with proficiency communicating complex information both written and verbal. Must work successfully with people from a variety of cultures.
Essential RequirementsThis is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. A valid California Driver's License and transportation, or acceptable substitute and minimum liability insurance required for this position.
NLACRC Offers an Excellent Benefits PackageWe offer employees a variety of health and dental plans:
- Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plans that the employee may select for employee only or employee and dependents costs.
- Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
- Pre-Tax Flexible Spending Account for eligible health care expenses
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
- No cost Vision plan for employees and eligible dependents
- Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
- NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
- Participate in the Public Service Loan Forgiveness program
- Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
- Holidays - NLACRC offers 12 paid holidays throughout the year
- Most positions are offered a hybrid - remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & GrowthNLACRC values the professional development of staff for those seeking future leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. CompensationThis position is non-exempt.
Regular Salary: $32.21 - $45.52 per hour.
