5-7 years of experience in communications for consumer technology products
Proven track record of leading successful product launches and proactive campaigns
Strong editorial judgment with a knack for storytelling
Ability to simplify complex technology into relatable narratives
Experience managing agency partners and cross-functional teams
Excellent relationship-building skills with media and industry influencers
Creative mindset with a strong sense of editorial taste
Responsibilities
Own the communications strategy and narrative for ChatGPT and consumer products
Lead product launches from strategy to execution, including media outreach and messaging
Develop proactive campaigns showcasing real-world applications of products
Collaborate with various teams to shape communication plans and resolve tradeoffs
Build relationships with journalists and creators to enhance product understanding
Direct agency partners, ensuring quality and accountability in deliverables
Write and edit high-quality launch materials and communications
Anticipate audience feedback and assess campaign effectiveness
Benefits
Opportunity to shape the narrative of cutting-edge AI products
Collaborative work environment with cross-functional teams
Autonomy in decision-making and strategy development
Access to a network of influential media and industry professionals
Engagement with innovative technology that impacts everyday lives
Full Job Description
About the Role
We're looking for a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and OpenAI's consumer-facing products. You'll lead product communications strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.
You'll develop a clear narrative for our consumer products and bring it to life through compelling launches, useful demonstrations, and stories about how people use AI in their everyday lives.
You'll build momentum between announcements, finding fresh ways to reach new audiences while earning the trust of the people who use our products most deeply.
This role calls for a hands-on communications leader with strong editorial judgment, creative ambition, and the ability to turn ideas into results. You'll have a clear point of view, work with substantial autonomy, and build close partnerships across the company.
In this role, you will:
Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.
Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.
Partner closely with Product, Research, Engineering, Marketing, Design, Legal, and other communications teams to shape plans, resolve tradeoffs, and communicate accurately.
Build relationships with consumer and technology journalists, creators, and other voices who help people understand new technology.
Direct the consumer communications agency partner, setting priorities, writing clear briefs, giving useful feedback, and holding the team accountable for quality and results.
Write and edit launch materials, pitches, talking points, and other communications with a high standard for clarity, accuracy, and originality.
Anticipate questions and concerns, bring audience feedback into planning, and assess whether campaigns improve understanding and earn trust.
Have a strong track record leading communications for consumer technology products, including major launches and proactive campaigns.
Can turn complex product capabilities into clear, compelling stories without losing accuracy or overstating what the technology can do.
Combine strategic judgment with hands-on execution and are as comfortable developing a narrative as writing a pitch or preparing a spokesperson.
Build trusted relationships across functions, influence decisions, and help teams reach a clear direction when perspectives differ.
Bring creative ideas and strong editorial taste. You can explain why a story, demo, or campaign will resonate and make the work better through specific feedback.
Take initiative, make sound decisions independently, and stay organized in a fast-moving environment.
Have experience managing agency partners and getting excellent work from a combined internal and external team.
Understand consumer media and culture, care about the experience of early adopters and power users, and are curious about how AI is changing people's lives.
About OpenAI
OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
