What You'll DoThe Consumer Lending Auto Titles Manager leads the daily operations of the title department, ensuring all vehicle titles are accurately inventoried, processed efficiently, and compliant with state and federal regulations. This role is responsible for managing a team of title specialists and fostering strong relationships with external vendor partners to support seamless title processing and service excellence.
Core Contributions- Manage a team of title clerks by providing ongoing training, mentorship, and performance evaluations to ensure high levels of accuracy and productivity.
- Supervise the end-to-end processing of vehicle titles, ensuring strict adherence to all state and federal regulations.
- Serve as the primary liaison with lienholders, state motor vehicle departments, dealerships, and third-party vendors to facilitate title transfers and resolve complex issues.
- Implement and maintain a robust title inventory and filing system to ensure all titles are accurately tracked and accounted for.
- Investigate and resolve title-related discrepancies, including missing documents, incorrect information, and lien release challenges.
- Track and report on daily service levels, including staffing efficiency, response times, and task volumes by monitoring queues, phone activity, and workflow metrics.
- Partner with senior leadership, servicing teams, and cross-functional departments to identify and implement strategies that drive operational improvements.
- Collaborate with the compliance team to support title audits and ensure regulatory standards are consistently met.
- Lead and support testing initiatives related to core system upgrades, updates, and process enhancements to improve operational efficiency.
- Ensure timely updates to Standard Operating Procedures (SOPs), and develop new SOPs as needed to reflect evolving processes and best practices.
Assets You Will Bring- College Degree Preferred.
- 5 years' experience focused on auto title processing.
- Minimum of 2 years in a leadership role.
- Experience with dealerships preferred.
- Computer Skills: Proficient in Excel, PowerPoint and Word. Proficient in Velocity, DNA and ARCos systems
The estimated salary for this role is $94,570.00 - $113,484.00 annually. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.
What Sets Us Apart?In addition to our comprehensive benefits, we invest in employee connection and well-being through:
- Competitive 401(k)
- Tuition and fitness reimbursement programs
- Flexible work options
- Volunteer opportunities
- Executive "Water Cooler Chats"
- Clubs, sports, and social events
- Food truck days
....and more!
