About the roleAs a
CRM Functional and Analytics Lead, you will make an impact by leading CRM, customer engagement, and commercial analytics transformation for pharmaceutical and broader Life Sciences clients.
You will be a valued member of the
Life Sciences Consulting team and work collaboratively with client Commercial stakeholders, CRM and data teams, analytics professionals, and technology delivery teams. You will connect business strategy, CRM platforms, commercial data, and analytics to create scalable functional solutions and actionable business insights.
In this role, you will:- Lead discovery workshops, requirements gathering, business-process design, functional solutioning, user acceptance testing, and business adoption for Life Sciences CRM and analytics programs.
- Translate Commercial business requirements into functional specifications, data requirements, key performance indicators, dashboards, reports, and actionable analytical solutions.
- Shape CRM reporting and analytics across field-force effectiveness, targeting, segmentation, call activity, customer engagement, account performance, and omnichannel effectiveness.
- Guide the use of HCP, HCO, account, territory, affiliation, interaction, and activity data to support Commercial decision-making and customer-engagement strategies.
- Lead client-facing functional workstreams and collaborate across business, CRM, data, analytics, and technology teams to deliver scalable transformation outcomes.
Work modelWe believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires
some travel and
2-3 days per week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. These arrangements may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you must have to be considered- At least 14 years of overall consulting, CRM, analytics, digital transformation, or related professional experience, including five or more years supporting Life Sciences CRM or Commercial transformation.
- Strong knowledge of Life Sciences Commercial operations, CRM, customer engagement, field-force effectiveness, HCP and HCO engagement, and omnichannel processes.
- Functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements gathering, process design, functional specifications, testing, and implementation.
- Demonstrated experience translating Commercial requirements into data requirements, KPIs, dashboards, reports, and analytics solutions.
- Strong client-facing consulting, workshop facilitation, communication, and stakeholder-management skills, with experience owning functional workstreams.
These will help you succeed- Familiarity with Snowflake and visualization platforms such as Microsoft Power BI or Tableau.
- Experience with pharmaceutical commercial-data sources and ecosystems, including IQVIA data and Veeva OpenData.
- Knowledge of account, territory, affiliation, interaction, activity, call-plan, targeting, and segmentation data.
- Experience designing analytics for field-force effectiveness, customer engagement, channel performance, and omnichannel optimization.
- Bachelor's or master's degree in business, analytics, information systems, life sciences, technology, or a related discipline.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed.
CompensationAnnually
$165,000 - $194,000, depending on the successful candidate's experience, education, professional qualifications, location, and other job-related factors.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits- Medical, dental, vision, and life insurance
- 401(k) plan and contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus paid time off
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
Additional employment informationCompensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
