Job OverviewConsultants serve as strategic advisors and hands-on technologists, partnering with business and IT leaders to assess current-state environments, identify risk and operational gaps, and develop practical roadmaps that improve security, reliability, and the end-user experience.
Working alongside sales and engineering teams, you lead structured discovery using Impact's Business Transformation Assessment (BTA) approach, then translate findings into a clear managed services program (fully managed or co-managed) aligned to client outcomes, supportability, and long-term value.
The ideal candidate brings experience building and operating IT and security environments, along with the consultative skill to explain tradeoffs, build alignment, and guide clients through change.
Responsibilities- Lead discovery workshops with executive and technical stakeholders to understand business goals, current-state operations, risk tolerance, and constraints.
- Own the technical direction of the Business Transformation Assessment (BTA): coordinate data collection, validate findings, and develop a prioritized remediation and modernization roadmap.
- Translate technical findings into client-ready recommendations, including clear options, assumptions, scope boundaries, and expected outcomes tailored for both executive and engineering audiences.
- Design managed services solutions (fully managed and co-managed) across infrastructure, endpoint, cloud, identity, backup/DR, and security, ensuring supportability and operational fit.
- Partner with delivery teams (Service Desk, TOC, Tech Ops, TAM/vCIO, Security Operations) to validate feasibility, define responsibilities, and set onboarding and steady-state expectations.
- Position and scope SOC-backed security services (e.g., MDR/XDR, email security and investigation, vulnerability remediation, security awareness) and align response workflows and reporting expectations.
- Create and review proposals, statement-of-work inputs, and solution documentation (including diagrams, requirements, and scope language) to drive accurate delivery and client alignment.
- Support opportunity strategy with Sales: qualify fit, lead technical win plans, and deliver executive-level presentations and solution reviews.
- Enable internal teams through knowledge sharing: contribute to playbooks, talk tracks, and training so Sales and delivery teams can consistently position and deliver solutions.
Qualifications & Experience- 7+ years in IT and/or cybersecurity with responsibilities progressing from hands on technical to strategy and leadership.
- Demonstrated ability to lead discovery, translate technical complexity into clear recommendations, and present to executive and technical audiences.
- Strong working knowledge across core IT domains: networking, Windows/Linux fundamentals, endpoint management, identity, and backup/DR.
- Working knowledge of modern security concepts and operations: EDR/MDR/XDR, email-borne threats and investigation, vulnerability management and patch lifecycles, incident response fundamentals, and security governance basics.
- Experience in managed services or consulting environments a plus
- Comfort collaborating cross-functionally with Sales, delivery teams, and partners to design solutions that are technically sound and operationally supportable.
- Relevant certifications (preferred, not required): Security+, Network+, Microsoft, Cisco, AWS/Azure, CISSP, CISM, or equivalent.
What Drives ImpactBehaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
CompensationActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In- 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
For full benefit information, visit https://www.impactmybiz.com/careers/#benefits
