Vacancy NameConsultant
Employment TypePermanent
LocationUSA - Remote
Job DetailsSummaryThe Professional Services Consultant will be responsible for managing the successful delivery of Smart Communications solutions. These solutions will be on time, within budget and meeting excellent client satisfaction standards.The responsibilities of the role include:- Implementing Smart Communications solutions remotely with occasional onsite sites
- Design solutions including integration with customer's APIs through REST and/or SOAP Web Services
- Perform a product knowledge transfer to customer at conclusion either on site or remotely
- Work with appropriate team members to achieve successful project completion.
- Support and maintain project plans provided by the Project Manager or Principal Consultant.
- Deputize in the absence of Project Manager or Principal Consultant
- Report regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and customer
- Meet delivery schedules and budgets.
- Support project change controls, ensuring Smart Communications' contractual position.
- Support post-project reviews.
- Support customer implementation document and provide quality implementation documentation on time
- Interface with client in a professional manner
- Understanding client requirements and mapping to Smart Communications solutions.
What we're looking for:Must have skills/experience: PERFORMANCE INDICATORS- Deliver against Company customer satisfaction targets.
- Deliver against Company Services Revenue and Profitability Targets.
- Deliver against delivery schedule and budget within project plans.
- Deliver against agreed personal technical development plan.
ESSENTIAL QUALIFICATIONS- 4-7 years of technical experience including working in SaaS platforms.
- Excellent verbal and written communication skills.
- Logical and analytical problem-solving skills.
- Good commercial decision-making skills.
- Positive client service approach with a 'Can do-will do' attitude.
- Proven technical skills in:
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- Major cloud platforms (e.g., AWS, Azure, GCP).
- RESTful web services.
- Proficiency in JSON, XSD and XML.
- Appreciation of CCM, WCM, CRM and ECM technologies
- Understanding of authentication modes and Identity Providers including Active Directory, ADFS, OKTA, SAML and OpenID
What9;s the deal?We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days' holiday allowance plus an additional day off on your birthday!
This role is fully remote.
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
To learn more about Smart Communications visit:https://www.smartcommunications.com/
