Responsibilities
The Consultant role is a subject matter expert responsible for the configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.
Assistance in configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.
- Responsible for work assignments from Project Managers and/or technical leaders
- Deliver Microsoft-based consulting engagements from design through implementation and support
- Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
- Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
- Attending seminars as requested by the Professional Services Management Team.
- Travel: To Customer sites as needed. Access to a vehicle is required.
- Interact with clients to resolve any issues before, during, or after service engagements.
- Schedule on-site visits, when necessary, in accordance with the customer contract.
- After hours/weekend trouble escalations and scheduled work when needed.
- Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
- Acquire technical certifications per training plan.
- Support presales with solution scoping
- Offering development, validating new solutions and creating technical runbooks
- Mentoring junior technical resources
- Other responsibilities as assigned.
Qualifications
- Bachelor's Degree preferred.
- 7+ years of experience that is directly related to the duties and responsibilities specified.
- Architect experience with the ability to collect and develop business and technical requirements.
- Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
- Demonstrated verbal and written communication skills and the ability to multitask are essential.
- Comfortable, poised, and affable with customers from end users to senior level executives.
- Candidates must have strong interpersonal as well as analytical troubleshooting skills.
- Ability to work evenings and weekends as required during client cutovers.
- Must be able to effectively work in a team environment.
- Organizational skills and multitasking are required for independent work.
- Excellent verbal and written communication skills.
- Must have reliable transportation.
- Must supply reliable cell phone.
- Design and implement Microsoft Azure Solutions
- Design and implement Microsoft Infrastructure as code and as a service
- Deliver end-to-end Microsoft solutions across Microsoft 365, Azure, and hybrid environments
- Gather and translate business and technical requirements into scalable Microsoft architectures
- Provide technical advisory services aligned to Microsoft best practices and reference architectures
- Stay current on Microsoft technologies, roadmap, and emerging capabilities
- Current Microsoft certification highly preferred
- Perform identity and access management design, including Conditional Access and MFA strategies
- 7+ years of consulting experience that is directly related to the duties and responsibilities specified.
- At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.)
At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
