DUTIES & RESPONSIBILITIES
1. Completes assigned processes or programs accurately and on time by applying established guidelines and procedures to client service delivery and digital product support activities.
2. Supports small to mid-sized clients, accounts, or processes while meeting defined service expectations.
3. Analyzes information and evaluates solutions to resolve problems affecting servicing, implementation, or support activities.
4. Monitors timelines and communicates updates to support timely delivery of client service work.
5. Applies understanding of business drivers and client needs to support broader service delivery goals.
6. Reviews data, documents, and transactions for accuracy and completeness to ensure quality client servicing outcomes.
7. Contributes to team effectiveness by supporting coordinated service delivery execution.
8. Builds working relationships to support effective client service delivery and operational success.
9. Identifies opportunities to improve workflows, servicing processes, or practices to enhance efficiency, service quality, and client experience.
10. May provide informal guidance to new team members on systems and day-to-day client service delivery work.
11. Performs all duties according to established policies, procedures and regulatory requirements.
KNOWLEDGE/SKILLS
• Expanded conceptual knowledge of principles, practices, procedures, and systems within own job discipline.
• Ability to solve problems in straightforward situations by analyzing options and applying technical experience, judgment, and precedent.
• Understanding of key business drivers, client service delivery expectations, and how own work supports team, functional, or client objectives.
• Ability to influence timelines, expectations, and work outcomes within the function through effective coordination and follow-through.
• Strong analytical and organizational skills, with attention to detail and the ability to manage multiple priorities within established guidelines.
• Effective written and verbal communication skills for building tactical relationships with peers, immediate managers, clients, and other stakeholders.
• Ability to work independently on assigned responsibilities while collaborating effectively with others across the team or function.
• Ability to identify process improvement opportunities and support implementation of practical, policy-aligned solutions that strengthen service delivery.
• Proficiency with Microsoft Office tools and other job-related systems used to support processes, programs, reporting, and digital product servicing activities.
- #LI-GG1
- #LI-Hybrid
EDUCATION/ EXPERIENCE
- Bachelor’s/University degree required.
- Typically 3+ years of relevant experience.
- Equivalent experience and any role-specific certifications or licenses may be considered where applicable.
Salary Range:
$66,700 - 113,300 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
