JOB SUMMARY
The Construction Support Manager is responsible for leading, developing, and managing the construction support team to ensure seamless delivery of administrative, operational, and customer-focused services across McKenney's. This position oversees daily operations, drives process improvements, and ensures consistency with company goals and interdepartmental alignment. The Construction Support Manager serves as a mentor and resource for team members, while also collaborating with leadership, project teams, and clients to ensure exceptional performance and quality.
JOB RESPONSIBILITIES
• Partner with Construction Leadership to build out the structure of the construction support team and effectively cross-train team members within the construction support group.
• Develop Team Leads to successfully steer the branches of the construction support team.
• Lead, manage, and develop support staff, providing coaching, feedback, and performance evaluations.
• Oversee daily workflow to ensure timely and accurate completion of administrative and project support tasks.
• Act as a liaison between project managers, field teams, and internal departments to streamline communication.
• Develop metrics to monitor support team productivity, setting measurable goals and ensuring alignment with departmental objectives.
• Develop, implement, and maintain best practices for documentation, reporting, and process consistency.
• Assist with budgeting, forecasting, and resource planning to support project and department needs.
• Coordinate and lead meetings to share updates, review priorities, and address challenges.
• Ensure compliance with company policies, safety requirements, and industry standards.
• Provide problem resolution for escalated issues from internal teams, vendors, or customers.
• Partner with Construction Leadership to support organizational initiatives and change management efforts.
• Prepare construction support team for upcoming ERP migration and other organizational initiatives.
• Pursue avenues to integrate new technology into processes and systems, and support and encourage the team in technology upskilling efforts.
BASIC QUALIFICATIONS
Education and Experience
• Bachelor's degree in Business Administration, Management, or related field; or equivalent relevant work experience.
• 5+ years of experience at McKenney's in administrative, operations, or project support roles, including at least 2 years in a leadership position.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Smartsheet, and Tableau.
• Demonstrated ability to manage and develop a team.
• Strong written and verbal communication skills.
• Experience creating job plans, interviewing, and hiring.
• Demonstrated ability to build strong relationships across the organization.
Knowledge, Skills, and Abilities
• Excellent leadership and team-building skills with the ability to motivate and inspire others.
• Strong organizational and time management abilities, with attention to detail.
• Ability to analyze data, generate insights, and make informed decisions.
• High level of accountability and ability to hold others accountable.
• Customer-first mindset with a commitment to delivering high-quality service.
• Demonstrated change management, problem-solving, and conflict-resolution skills.
• Adaptability to changing priorities and business needs.
• High level of professionalism, integrity, and discretion.
PREFERRED REQUIREMENTS
• Experience in the construction, engineering, or facilities management industry.
• Familiarity with ERP or project management systems (e.g., SAP, Procore, CMiC).
• Previous experience with budgeting, forecasting, and operational planning.
• Lean process improvement or Six Sigma knowledge.
• Project Management Professional (PMP) or other leadership certifications.
WORKING CONDITIONS AND PHYSICAL EFFORTS
• Work is performed primarily in a professional office setting with regular use of standard office equipment (computers, phones, printers).
• May require occasional visits to job sites, warehouses, or customer locations, with potential exposure to construction environments.
• Requires the ability to sit for extended periods, with intermittent standing, walking, and light lifting (up to 20 pounds).
• Minimal travel may be required to attend meetings, training, or company events.
Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.
