Salary: $91,416.00 - $128,689.60 Annually
Location : Tacoma, WA
Job Type: Non-Classified
Job Number: P0200-26
Department: Power
Division: Power - T&D
Opening Date: 10/08/2026
Closing Date: 10/22/2026 5:00 PM Pacific
Position Description Join our Transmission & Distribution Construction & Maintenance (C&M) team and play a pivotal role in optimizing our field operations through technology and process improvement. This critical position facilitates and coordinates C&M technology projects, serving as the primary bridge between C&M operational needs and the City's enterprise IT functions. You'll be instrumental in leveraging technology to enhance efficiency, measure work execution, and ensure the responsible use of our $63M biennial O&M budget and support for our $83M capital program. If you're passionate about using technical expertise to drive continuous improvement in a vital public service, we want to hear from you!
Primary Responsibilities:
Technology Strategy & Coordination:- Facilitate and coordinate C&M technology projects, from inception through deployment.
- Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.
- Plan and coordinate testing processes and user resources to ensure successful technology implementation.
- Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.
- Lead the effort for Line, Wire, and HFC technology process integration improvements.
Operational Application Expertise & Support- Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.
- Act as the first line of application support for C&M field users.
- Maintain and provide expert support for key applications, including:
- Accela
- Mobile Work Force Management (MWFM) for crews and dispatchers
- Nintex forms for Outage Coordination (Scheduled Commercial, Residential, and Cross-Functional)
- C&M key issuing board
- Locate data pipeline to 811
Business Analysis & Continuous Improvement- Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.
- Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.
- Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.
- Serve as the C&M Continuous Improvement champion and facilitator.
Management Reporting & Metrics- Provide technical expertise and consulting to C&M management on report development.
- Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including:
- Labor hours and labor type reports
- Work Orders queued, in process, and completed
Qualifications Minimum Education*Bachelor's degree public or business administration, information technology or directly related field
Minimum Experience*2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment
*Relevant education and experience may substitute for one another on a year-for-year basisSelection Process & Supplemental InformationApplyAll interested individuals mustapply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position.
Appointment is subject to references and passing a background check.
If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.
Compensation & BenefitsPay Details:
Annual Salary: $91,416.00 - $128,689.60
Get AssistanceFor assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.
For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.
Communication with the City of TacomaWe primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
01
Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application.I understand that any form of cheating or falsification will disqualify my application for further consideration.
02
Do you have a bachelor's degree public or business administration, information technology or directly related field?*Relevant education and experience may substitute for one another on a year-for-year basis
03
Do you have 2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment?*Relevant education and experience may substitute for one another on a year-for-year basis
04
Describe your experience providing support to field users of application. If you do not have relevant experience, please enter N/A.
05
Describe any experience you have with mobile dispatching and/or mobile work management applications. If you do not have relevant experience, please enter N/A.
06
Describe any experience you have utilizing technology to address a business problems/need. If you do not have relevant experience, please enter N/A.
07
One of the City's Principles that guides us is Equity. Describe what equity means to you and describe any experience you have working with diverse groups of people.
08
Please tell us how you learned about this job opening.
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09
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