2+ years of project management, customer success, or professional services experience
Background in Telecommunications, Property Management, or PropTech
Proven ability to manage multiple projects simultaneously without compromising quality
Strong negotiation skills and conflict management capabilities
Proficient in project workflows, Salesforce CRM, and data analysis (Excel/CSV)
Exceptional organizational and communication skills
Highly motivated, proactive, and results-oriented individual
Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems (PMS)
Responsibilities
Manage multiple property implementations from contract execution to go-live
Drive stakeholders to optimize time-to-market and ensure predictable go-live dates
Execute backend administrative tasks and oversee support staff performance
Serve as the authoritative advisor for internet connectivity and manage client communications
Collaborate with internal departments to ensure project alignment
Ensure data accuracy across various records and systems for clean audits
Meet or exceed performance metrics related to project timelines and client satisfaction
Benefits
Health, dental, vision, and HSA
401(k) with company match
Basic life & AD&D coverage
PTO in accordance with the company's current PTO plan
Holiday pay in accordance with the company's current paid holiday schedule
Full Job Description
The Role In this role, you will act as a project manager and delivery owner of bulk internet service implementations. You will serve as a trusted connectivity advisor to property owners, executive stakeholders, and site teams. You will leverage administrative support, ISP partner management, and cross-functional collaboration to drive project timelines, enforce scope boundaries, and ensure successful go-live launches.
Location: United States (Remote / WFH, with infrequent travel) Reports To: Implementation Team Lead / Director of Professional Services
Core Objectives & Responsibilities
Project Ownership: Manage multiple concurrent property implementations from contract execution through property management system (PMS) integration, resident communications, go-live, and Account Management handoff.
Time-to-Market Optimization: Drive internal and external stakeholders to compress contract-to-go-live cycles, maintaining focus on predictable go-live dates that unlock property revenue and program value.
Task Execution & Delegation: Own the execution of backend administrative tasks through a mix of self-performance and delegation to administrative support staff, auditing admin output, verifying task completion, and remaining fully accountable for project quality and outcomes.
Client Leadership & Scope Protection: Serve as the authoritative internet connectivity advisor for property leadership. Drive direct, outcome-focused client communications, set clear operational boundaries, and firmly prevent scope creep or unapproved custom requests.
Cross-Functional Alignment: Partner seamlessly with internal departments, including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing, and Account Management.
Data Integrity & Oversight: Ensure 100% accuracy between account records, property level contracts, provider contracts, Salesforce records, and internal admin systems to achieve clean financial audits prior to project handoff.
KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.
Compensation & Benefits
Competitive salary and performance-based bonus
Health, dental, vision, and HSA
401(k) with company match
Basic life & AD&D coverage
PTO in accordance with the company's current PTO plan
Holiday pay in accordance with the company's current paid holiday schedule
Ideal Qualifications
2+ years of project management, customer success, or professional services
experience in Telecommunications (internet connectivity), Property Management, or PropTech.
Proven track record of managing high-volume, concurrent project pipelines without sacrificing quality or stakeholder alignment.
Demonstrated ability to speak with authority, negotiate skillfully, push back tactfully against demanding client requests, and manage conflict calmly.
Proficiency with project workflows, Salesforce CRM, AI workflow automation, and data analysis using spreadsheets (Excel/CSV charge reconciliation).
Exceptional organizational and professional communication skills.
Personal attributes: Highly motivated, proactive, driven, results-oriented, agile, empathic, and curious.
Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems (PMS) such as Yardi, RealPage, AppFolio, or Entrata.
Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key client engagements, or industry events.
About Conservice, LLC
Conservice is a utility management company that provides billing, collections, and utility management services to property owners and managers. The company was founded in 2000 and is headquartered in Logan, Utah. Conservice serves over 4 million residents in all 50 states and has over 3000 employees. The company's mission is to provide innovative solutions to the utility management industry and to help property owners and managers reduce their utility costs and improve their bottom line.
