Job Posting ExternalPrimary Responsibilities- Own and administer the enterprise CMDB strategy, governance framework, policies, standards, and procedures.
- Define and maintain configuration management processes, controls, and documentation.
- Establish CI ownership accountability across infrastructure, applications, cloud platforms, network services, databases, and business applications.
- Define CI classification standards, identification conventions, required attributes, naming standards, and relationship requirements.
- Develop and maintain CMDB data quality standards and compliance requirements.
- Monitor completeness, accuracy, consistency, integrity, and timeliness of configuration data. Established data quality scorecards, dashboards, and executive reporting.
- Perform regular audits of Configuration Items and service relationships.
- Identify data quality issues and coordinate remediation activities with CI owners and support teams.
- Drive continuous improvement initiative to increase CMDB trustworthiness and adoption.
- Lead enterprise service mapping initiatives to document business services and supporting technology components.
- Define and maintain service models representing dependencies between business services, applications, infrastructure, database, cloud services, integrations, and network components.
- Collaborate with technical teams to identify critical service dependencies and operational risks.
- Support operational resiliency, business continuity, and disaster recovery planning through accurate dependency mapping.
- Established standards governing automated discovery, relationship creation, and service mapping accuracy.
- Provide consultation regarding service impact analysis, root cause investigations, and dependency identifications.
Minimum Qualifications- Bachelor's degree in Information Technology, Management Information Systems, Computer Information Systems, Computer Science, Information Systems, Cybersecurity, Systems Engineering, along with at least 5 years related experience
- Non-degree considered if 12+ years of related experience along with a high school diploma or GED
- Occasional travel (0-5%)
Preferred Qualifications- ITIL Foundation certification required; advanced ITIL certifications preferred.
- Experience with ServiceNow, CMDB, Service Mapping, Discovery, and Configuration Management processes.
- Experience developing enterprise configuration management governance programs.
- Strong understanding of CI lifecycle management and dependency mapping.
- Experience with automated discovery technologies and configuration data integrations.
- Knowledge of Incident, Problem, Change, Availability, Capacity, and Service Level Management processes.
This position is a hybrid remote role based out of the New Bremen, OH location. A reasonable commute (1-2 hours) is necessary.
Work Authorization:Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
