About the JobConference Services ManagerSalary: $75,000 - $87,500Other Forms of Compensation: Comprehensive Benefits Package
As a
Conference Services Manager, you will lead the guest experience for a
premier corporate dining and conference environment in Weehawken, NJ. This
entry-level management role is responsible for delivering an elevated service experience that reflects the standards of a sophisticated corporate dining and meeting destination.
This role requires a strong focus on guest satisfaction, operational excellence, financial performance, and proactive service delivery.
This position requires an on-site presence five days per week. The call center operates from 8:00 a.m. through the evening, so flexibility to arrive early, stay late, and support events and special projects is required.
Key Responsibilities:- Lead all conference center operations, including meeting breaks, receptions, catered events, executive dining, and specialty functions.
- Manage, coach, and develop coordinators and hourly service teams.
- Partner with Conference Services and support teams on timelines, room setups, and event logistics.
- Ensure all meetings and events are delivered with exceptional quality, professionalism, consistency, and attention to detail.
- Anticipate client and guest needs and provide proactive solutions throughout the event experience.
- Establish and maintain strong relationships with clients, vendors, purveyors, and internal stakeholders.
- Ensure compliance with company policies, food safety standards, sanitation requirements, and conference center operating procedures.
- Oversee staffing plans, scheduling, training, performance management, and departmental communications.
- Monitor guest feedback and lead service recovery efforts to ensure a consistently premier hospitality experience.
- Support local EMS booking tool administration, managing system configurations and site-level adjustments within defined permissions.
- Validate data point classification to ensure consistent, reliable, and well-segmented department analytics.
What We're Looking For:- At least 1 year of manager or supervisory experience in conference center dining, hotel food and beverage, catering, or high-end hospitality operations.
- Previous experience leading dining operations within a conference center, hotel, corporate dining, or premier hospitality environment preferred.
- Strong financial, analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Advanced knowledge of Microsoft Excel, PowerPoint, and foodservice or hospitality management systems.
- Proven ability to lead teams, manage multiple events, and prioritize competing operational demands.
- Proactive mindset with the ability to anticipate client and guest needs.
- Commitment to the highest standards of integrity, professionalism, and ethical conduct.
- Exceptional customer service and relationship-management skills.
Apply to Restaurant Associates today!Associates at Restaurant Associates are offered many fantastic benefits.- Medical.
- Dental.
- Vision.
- Life Insurance/ AD.
- Disability Insurance.
- Retirement Plan.
- Paid Time Off.
- Holiday Time Off (varies by site/state).
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Commuter Benefits.
- Employee Assistance Program.
- Flexible Spending Accounts (FSAs).
- Paid Parental Leave.
- Personal Leave.
Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: Restaurant Associates
