Role Overview:The Concur Expense System Administrator will serve as a Concur Travel & Expense Specialist, responsible for managing configurations, workflows, and user access within the Concur Expense System. This role involves significant oversight of Travel and PCARD programs, troubleshooting issues, and providing timely resolutions to end-users, while supporting overall Travel & Expense (T&E) operations and corporate card administration.
Key Responsibilities:- Manage Concur system configurations, workflows, and user access.
- Provide oversight for Travel and PCARD programs.
- Troubleshoot and collaborate with Concur to resolve system problems and production issues.
- Provide timely resolution for issues faced by end users.
- Process and review expense reports for accuracy, completeness, and policy compliance within defined service level timelines.
- Respond to employee inquiries related to expense submissions, reimbursements, and system access.
- Liaise with other teams and coordinate with Offshore Teams for custom development.
- Coordinate effectively with Finance, Accounting, and IT Counterparts.
- Apply established travel and expense policies during expense review and approval workflows.
- Maintain accurate documentation to support internal controls, SOX compliance, and audit readiness.
- Support corporate card program operations, including cardholder setup, transaction research, and exception resolution.
- Serve as a day-to-day coordination point for T&E processing teams, providing guidance on queue prioritization and issue resolution.
- Participate in process improvement initiatives, including system enhancements, documentation updates, and workflow redesign efforts.
- Document recurring tasks and build a knowledge base of common issues and resolutions.
Required Skills:- 8-10 years of hands-on experience within Concur processing expense reports, supporting T&E operations, and corporate card administration.
- Strong attention to detail.
- Ability to manage high volume transaction processing with accuracy and consistency.
- Effective communication skills with the ability to support T&E.
Qualifications:- 8-10 years of hands-on experience in Concur expense processing and T&E operations.
