High School Diploma required; higher education preferred.
Minimum 4 years of customer service experience, preferably in hospitality.
At least 2 years of experience in people management.
Strong verbal and written communication skills.
Proven ability to build professional relationships and motivate teams.
Responsibilities
Oversee daily operations of the concierge team at the client site.
Provide exceptional customer service and maintain a professional demeanor.
Motivate and coach team members to enhance performance and satisfaction.
Manage conflict resolution and escalate customer concerns effectively.
Develop and enforce operational standards and procedures.
Foster a positive work environment and promote continuous learning.
Train and mentor employees to achieve their goals.
Benefits
Medical, dental, and vision insurance starting the first day of the month after hire.
Long-term and short-term disability insurance paid for by Circles.
401k plan with company match.
Life insurance fully covered by Circles.
Unlimited paid time off (PTO).
Paid holidays throughout the year.
Access to various discount programs.
30-day paid sabbatical after a certain period of employment.
Full Job Description
To support the continued growth of the company and the increased demand for our services, we are looking for an energetic, hospitality professional who thrives on working in a bustling atmosphere and providing our clients with the best service.
The role of the Onsite Manager is to offer white glove customer service while also displaying a professional and enthusiastic personality. This is an integral and highly visible role within the Onsite operations that provides Concierge service to employees at a client location. The Onsite Manager is responsible for overseeing the day to day activities of a team of Concierge Professionals at the site location. Also responsible for motivating, coaching, training and assisting with overall development of the concierge team to ensure customer and client satisfaction. Demonstrates professionalism at all times with internal and external stakeholders.
This is a full time exempt role with hours Monday - Friday.
The compensation for this role starts at $80,000 to $85,000.
The ideal candidate:
Inspires and motivates team of service professionals to work as a cohesive team Communicates clearly in verbal and written forms;
Demonstrates passion, desire and results of being an effective positive coach/coworker;
Demonstrates ability to build credible, professional relationships;
Must display prioritization skills and exercise highly effective time management skills;
Exemplifies best in class customer service in a fast paced, structured environment;
Strives to remove barriers for achievement of individual goals;
Able to manage conflict and come to common ground and initiate solutions to improve quality and productivity while monitoring and evaluating teams performance;
Effectively handles escalated customers concerns and prioritizes work effectively;
Assists with driving accountability to team members to make quality decisions and deal effectively with barriers;
Assists with developing, reinforcing and managing operational standards, policies, procedures;
Consistently maintains a level of approachability and positive image through example;
Builds constructive and effective relationships using diplomacy and tact;
Assists with training and mentoring employees to better succeed their goals;
Ensures positive work environment, continuous learning and a high quality of employment experience for team .
Requirements
Must be able to reliably commute to McLean
H.S. Diploma
Minimum 4 Years experience in customer service (Hospitality preferred)
Minimum 2 years people management experience
Benefits
Medical, dental, vision Insurance starting the first day of the month after hire
Long term and short term disability insurance pair for by Circles
401k with match
Life insurance paid for by Circles
Unlimited PTO
Paid holidays
Access to discount programs
30 day paid sabbatical
About Circles North America
Circles North America is a global concierge and travel services company that provides personalized assistance to individuals and corporations. The company's services include travel planning, event management, and lifestyle management, and its clients include Fortune 500 companies, high-net-worth individuals, and luxury brands. Circles North America was founded in 1997 and is headquartered in Boston, Massachusetts. The company has offices in the United States, Canada, and Europe, and it operates in more than 90 countries around the world.
