Position Overview: As our Customer Service Representative, you will manage the technical, cost, and schedule requirements of assigned contracts while serving as the primary point of contact for customers. You'll respond to requests, inquiries, and complaints, help resolve commercial issues, and support sales and bidding activities for prospective contracts. Although the role has no direct reports, you'll play a key part in ensuring company resources are aligned for successful contract execution.
Location: On-site, Cambridge, ON
Your Day to Day as our Customer Service Representative: - Respond to customer inquiries, requests, and complaints.
- Assist with sales and bidding activities for new contract opportunities.
- Negotiate and resolve commercial issues with customers.
- Coordinate engineering support to ensure timely, contract-compliant deliverables.
- Communicate contract requirements to manufacturing and monitor progress to ensure compliance.
- Monitor project financial performance and take action to meet cost and scope commitments.
- Set and manage engineering and manufacturing priorities, resolving any conflicts.
- Collaborate with other divisions to secure support and drive successful contract execution.
Required Qualifications: - Strong understanding of the nuclear industry and related projects.
- Excellent analytical and technical writing skills.
WHAT WE CAN OFFER YOU: Ensuring the well-being of our employees is our priority and we offer comprehensive and competitive benefits for our employees and their families.
- Comprehensive Health Benefits - Including health, dental, vision, and disability coverage to keep you feeling your best.
- Secure Your Future - Defined Contribution Pension Plan and an optional Company-matched retirement savings plans (RRSP/TFSA/EPSP)
- Work-Life Balance - Flexible schedules and compressed workweek option available
- Help Grow Our Team - Earn generous referral bonuses with our two-tiered Employee Referral Program ($1,500 and $3,000!).
- Invest in Your Education - Up to $5,250 USD per year through our Educational Refund Plan.
- Professional Development - Gain access to training, certifications, and growth opportunities to advance your career.
- Your Wellness Matters - Enjoy gym membership discounts and access to mental health support programs.
- A Welcoming Workplace - Join a diverse, inclusive, and supportive culture that celebrates you.
- Fun & Connection - Engage in team-building activities organized by our Social Committee.
Ready to grow with us? Apply now and let's build something amazing together!
BWXT confirms that the position represents a current vacancy within our organization.
At BWXT, we are committed to a fair, transparent, and inclusive hiring process. As part of our recruitment process, we use artificial intelligence (AI) tools to assist with screening and evaluating applicants. These tools support our efforts to make consistent and equitable hiring decisions.
The base salary range for this position in Ontario (CA-ON) at the start of employment is expected to be between $88,000 and $129,000 per year. However, the base salary offered is based on local job market factors and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment.
Learn more about how BWXT employs nuclear technology to solve some of the world's most important problems. BWXT's capabilities video showcases our innovation in commercial nuclear power, addressing climate change, as well as our advanced nuclear medicine products treating patients around the world. We are People Strong. Innovation Driven.
