5-10 years of experience in social services with knowledge of regulatory requirements
Direct experience in Program Compliance, Billing/Reporting, or Administration
Strong collaborative skills with a focus on internal control and risk management
Ability to thrive in fast-paced environments while managing multiple stakeholders
Excellent analytical, problem-solving, and organizational skills
Strong written and verbal communication skills, particularly in audit reporting and documentation
Responsibilities
Support and enhance Goodwill's Compliance Program through testing, training, and monitoring
Conduct testing and monitoring of service provision, documentation, and billing
Assist in internal program incident evaluation and reporting
Facilitate Program Compliance Training for staff on regulatory requirements
Prepare for and support regulatory and funder audits, including corrective actions
Manage Vendor Risk Management Framework by compiling reports and supporting vendor processes
Benefits
Generous time off policy
Health, wellness, and financial resources
Robust health benefits including medical, dental, and vision
Retirement matching programs
Transit and commuter benefits
Full Job Description
About This Role
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
We are seeking an experienced Compliance Testing and Administrative Manager, working under the direction of our Chief Compliance Officer, to support our Social Services Programs' quality assurance and audit activities as well as our organization-wide vendor management compliance framework. If you are looking to join our dedicated team as a Compliance Testing and Administrative Manager, we want to hear from you!
The Awesome Things You'll Do
Support and enhance Goodwill's Compliance Program through executing testing, training and monitoring of Goodwill's Social Services Programs' (Behavioral Health, Workforce, and Intellectual and Developmental Disabilities) policies and procedures to ensure compliance with regulatory, funder, and internal requirements.
Testing, training and monitoring scope to include provision of services, documentation and billing.
Support internal Program incident evaluation, reporting and tracking.
Support Program Compliance Training to ensure relevant staff remain up-to-date on regulatory, funder and internal requirements.
Support Regulatory and Funder Audit preparation, execution and corrective action validation processes.
Support SVP, Risk Management and Chief Compliance Officer management of the Vendor Risk Management Framework by compiling various activity reports, providing support to colleagues organization-wide performing vendor approval, set-up and risk assessment processes, conducting training and maintaining documentation.
Activities are subject to change / be added to meet business needs with management approval.
Our Must Haves
College Degree
5-10 years' experience working in a relevant social services field, with extensive knowledge of regulatory and funder requirements, including OMIG, CARF, OPWDD, DOHMH, OMH, DOL, HIPAA, and NJDVRS.
Direct experience supporting/evaluating Program Compliance, Billing/Reporting and/or Administration.
Highly collaborative approach with strong internal control and risk management orientation and capacity to work independently to design and execute testing processes that assess critical risk areas.
Ability to thrive in a fast-paced, deadline-driven environment while creatively and effectively addressing the needs of multiple internal and external stakeholders.
Possess strong analytical, problem-solving, and organizational skills, with the ability to assess issues, interpret data, evaluate documentation and reports, and draw sound conclusions.
Role requires sound judgment, discretion, initiative, and resourcefulness, particularly when handling sensitive and confidential information, as well as strong written, verbal, and presentation skills to communicate audit results, document processes, and prepare clear findings and recommendations. The candidate must also be detail-oriented and capable of assessing audit scope, identifying control gaps and compliance risks, and recommending practical improvements to policies, procedures, operational efficiency, and risk reduction.
Special Working Conditions
Must be comfortable working in the field throughout Goodwill's Metro NY geography (spanning Brooklyn, Queens, Bronx, Manhattan, and Newark, NJ) and with Social Services Programs supporting Participants with a variety of life challenges.
What We Offer
Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
