Complex Claims Analyst - Commercial Auto & General LiabilityLocation: Hybrid within 60 miles of Manchester, NH or Garden City, NY; otherwise fully remote within the United States.
Take Your Claims Career to the Next LevelReady to take on more complex claims and have greater ownership of your work? RiverStone is looking for an experienced
Complex Claims Analyst with a strong background in
Commercial Auto and General Liability claims.
In this role, you'll independently manage complex and high-exposure claims, investigate coverage and liability, develop resolution strategies, and partner with counsel and other experts. You'll have the opportunity to use your judgment, strengthen your technical expertise, and make a meaningful impact as part of an experienced and collaborative claims team.
What You'll Do- Independently manage Commercial Auto, General Liability, and Excess claims from assignment through resolution.
- Investigate and evaluate coverage, liability, damages, and overall claim exposure.
- Develop and execute effective claims handling and resolution strategies.
- Establish, monitor, and adjust reserves based on exposure and claim developments.
- Identify and pursue risk transfer, contribution, indemnification, and subrogation opportunities.
- Oversee litigated claims in partnership with Approved Panel Counsel, including litigation strategy and resolution.
- Ensure proper file setup, documentation, reserving, and compliance with company procedures.
- Maintain thorough, accurate, and timely claim files while effectively managing competing priorities and deadlines.
- Consistently meet established billable-hour and productivity requirements while maintaining high standards for claim quality, accuracy, documentation, and client service.
- Participate in the development of claims handling strategies, special projects, and companywide committees and initiatives.
- Mentor and share technical knowledge with less-experienced claims professionals as needed.
- Maintain required adjuster licenses and comply with applicable regulatory requirements.
What We're Looking For- 5-7 years of experience in commercial claims handling or a related field, with demonstrated experience handling Commercial Auto and General Liability claims.
- Experience managing complex, high-exposure, excess, and/or litigated claims.
- Strong knowledge of coverage analysis, liability, damages, reserving, claims investigation, and risk transfer.
- Experience partnering with outside counsel and managing litigation strategy.
- Strong analytical, investigative, negotiation, organizational, and decision-making skills.
- Ability to independently manage a complex caseload, competing priorities, deadlines, and billable-hour expectations.
- Strong written and verbal communication skills with a collaborative approach.
- Active New York and New Hampshire adjuster licenses required or the ability to obtain and maintain.
- Ability to obtain and maintain additional state adjuster licenses as required.
- Four-year college degree or equivalent combination of education and relevant work experience.
TravelTravel as required based on business needs.
Work Environment / Physical DemandsThis position operates in a professional, collaborative environment and requires the ability to produce thorough, accurate, and timely work while managing competing demands, deadlines, and distractions.
The position regularly uses standard office equipment, including computers, phones, copiers/printers, and related technology.
RiverStone retains the right to change or assign additional duties and responsibilities to this position based on business needs.
Ready to Make an Impact?If you're an experienced claims professional who enjoys digging into the details, developing strategy, and finding solutions to challenging
Commercial Auto and General Liability claims, we'd love to hear from you.
Bring your experience, judgment, and expertise to RiverStone and help us deliver the right outcomes on even the most complex claims. Apply today. 
