3+ years in IT operations, service management, business analysis, vendor management, or project coordination.
Strong analytical, problem-solving, organizational, and reporting skills.
Experience with ITSM, asset management, project tracking, or reporting tools.
Working knowledge of networking, telecommunications, enterprise technology, and managed services.
Strong communication skills with both technical and non-technical stakeholders.
Responsibilities
Analyze IT service desk data to identify risks and enhance service delivery.
Coordinate with vendors, technical teams, and stakeholders to resolve issues.
Maintain technology asset inventories and vendor contracts.
Track IT budgets, invoices, and cost-saving opportunities.
Coordinate technology projects for acquisitions and renovations.
Develop dashboards and reports on KPIs and vendor performance.
Identify opportunities to improve IT service management and efficiency.
Benefits
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistance Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay for early payment after shifts
Tuition Reimbursement
Potential for discretionary bonuses based on performance.
Full Job Description
Community Technology Operations Analyst
Sunrise Senior Living is seeking a detail-oriented Community Technology Operations Analyst to support IT operations across approximately 250 communities. This role connects technology service management, vendor performance, financial analysis and project coordination to improve reliability, accountability and operational efficiency.
Key Responsibilities
Analyze IT service desk data, aging tickets, recurring issues, SLAs and escalations to identify risks and improve service delivery.
Coordinate vendors, technical teams and stakeholders to resolve issues and track corrective actions.
Maintain technology asset inventories, vendor contracts, licenses, support agreements and equipment lifecycle records.
Track IT budgets, CapEx, OpEx, invoices, forecasts, recurring charges and cost-saving opportunities.
Coordinate technology projects for acquisitions, new developments, renovations, equipment refreshes and remediation.
Develop dashboards and leadership reports covering KPIs, vendor performance, spending, project milestones and technology risks.
Maintain procedures, project documentation, escalation paths and operational records.
Identify opportunities to improve IT service management, standardization, documentation and efficiency.
Qualifications
3+ years of experience in IT operations, IT service management, business analysis, vendor management or project coordination.
Strong analytical, problem-solving, organizational and reporting skills.
Experience with ITSM, asset management, project tracking or reporting tools.
Working knowledge of networking, telecommunications, enterprise technology and managed services.
Strong communication skills with technical and nontechnical stakeholders.
Preferred Qualifications
Experience with ServiceNow, Power BI, ITIL or similar platforms and practices.
Familiarity with IT budgets, procurement, licensing, contracts and renewals.
Experience supporting multisite organizations in healthcare, senior living, hospitality, retail or property management.
Pay Range: 92,267.00 - 115,333.50
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
About Sunrise Senior Living, Inc
Sunrise Senior Living, Inc. is a provider of senior living services. The Company's senior living services are provided through its portfolio of senior living communities located in the United States, Canada and the United Kingdom. The Company offers a range of personalized senior living services, including independent living, assisted living, care for individuals with Alzheimer's and other forms of memory loss, as well as nursing and rehabilitative services. The Company operates through two segments: Sunrise and Gracewell. The Sunrise segment includes the Company's communities in the United States and Canada, excluding management services. The Gracewell segment includes the Company's communities in the United Kingdom. The Company offers a range of senior living services, including independent living, assisted living, care for individuals with Alzheimer's and other forms of memory loss, as well as nursing and rehabilitative services.
