Community Pharmacy Team Lead (Third Shift)

Job Details

The Community Pharmacy Team Lead supports the Community Pharmacy Team Manager by supervising a team of pharmacists and technicians responsible for patient care, medication dispensing support, pharmacy operations, clinical documentation, quality assurance, and client service activities.

This role serves as a first-line resource for staff, helping coordinate daily workflow, resolve operational and clinical escalations, support adherence to standard operating procedures, and ensure timely, accurate, and compliant pharmacy services. The Team Lead uses clinical judgment, operational knowledge, and strong communication skills to help the team deliver safe, efficient, patient-centered medication management services.

The Team Lead is expected to model professionalism, accountability, sound decision-making, and collaboration across pharmacists, technicians, managers, clients, prescribers, community pharmacies, and other healthcare partners.

Responsibilities

Team Leadership and Daily Workflow Oversight

• Provides day-to-day guidance, support, and directions to assigned pharmacists and technicians.

• Assists the Community Pharmacy Team Manager with monitoring daily workflow, staffing alignment, work queues, service levels, and completion of assigned tasks.

• Serves as a first point of escalation for staff questions related to workflow, patient care processes, documentation, dispensing support, and client-specific procedures.

• Help prioritize urgent, same-day, next-business-day, cycle-fill, and other operational requests based on patient needs, regulatory requirements, and company procedures.

• Supports staff in resolving barriers that may delay medication access, documentation completion, prescription processing, or patient care follow-up.

• Monitors team productivity, quality, and timeliness and communicates concerns, trends, or improvement opportunities to the Community Pharmacy Team Manager.

• Assists with onboarding, training, coaching, and ongoing development of pharmacists and technicians.

• Reinforces standard operating procedures, client-specific workflows, documentation standards, quality expectations, and compliance requirements.

• Helps maintain a positive, accountable, and collaborative team culture.

• Escalates performance, attendance, conduct, quality, or compliance concerns to the Community Pharmacy Team Manager in a timely and objective manner.

• Ensures clinical recommendation standards and documentation quality; leads calibration and coaching.

ATM/CPN/Same-Day Medication Support

• Monitors Same Day Technician Pre-Check & Pharmacist Verification queues to ensure compliance with client SLAs.

• Supports oversight of ATM dispensing and related operational activities.

• Assists with Community Pharmacy Network transfers and ensures appropriate internal documentation of completed work.

• Help coordinate medication procurement through local pharmacies for same-day or urgent medication needs.

• Provides or verifies necessary prescription documentation to support safe and accurate dispensing by local pharmacies.

• Supports staff in providing appropriate billing, insurance, and processing information to community pharmacy partners when needed.

• Helps identify and resolve CPN-related issues, including technology, logistics, documentation, workflow, billing, and communication concerns.

• Build and maintain effective working relationships with community pharmacy partners.

• Assists with training staff and clients on proper CPN and same-day medication procedures.

Patient Pharmacotherapy and Clinical Support

• Supports the team in maintaining accurate patient-specific medication profiles and care documentation within company systems.

• Reviews medication-related questions and escalations from pharmacists, technicians, clients, prescribers, patients, caregivers, and other healthcare professionals.

• Uses professional judgment to help ensure timely, accurate, and appropriate pharmaceutical care.

• Reviews new medication requests, medication changes, and patient-specific clinical information when needed to support safety, appropriateness, and continuity of care.

• Assists pharmacists with identifying medication-related problems and developing appropriate recommendations to improve patient outcomes and reduce medication-related risk.

• Supports monthly medication profile review, cycle-fill review, medication review preparation, and other patient care activities as assigned.

• Helps ensure that patient care decisions, interventions, communications, and follow-up actions are documented accurately and consistently.

• Provides medication counseling, education, and clinical clarification when appropriate and within scope of practice.

• Supports prospective drug utilization review and other pharmacist responsibilities as required by applicable laws, regulations, and company policy.

• Participates in on-call, emergency call retrieval, or after-hours support when assigned.

Quality Assurance, Compliance, and Continuous Improvement

• Assists the Community Pharmacy Team Manager with monitoring team compliance with company policies, regulatory requirements, quality standards, and pharmacy practice expectations.

• Reviews workflow trends, documentation quality, dispensing support issues, client concerns, and operational barriers to identify opportunities for improvement.

• Supports investigation, documentation, and resolution of quality assurance events, HIPAA concerns, fraud, waste, and abuse concerns, medication access issues, or other compliance matters.

• Helps ensure that patient care activities, coding, billing, dispensing support, and operational actions are properly documented in company systems.

• Provides reports, feedback, and analysis to the Community Pharmacy Team Manager as requested.

• Collaborates with operations, clinical leadership, account management, IT, software development, fulfillment, and other internal partners to improve workflow, automation, quality, and efficiency.

• Participates in process improvement initiatives, staff education, workflow redesign, and implementation of new procedures or technology.

• Supports a culture of continuous audit readiness and proactive issue resolution.

Communication and Cross-Functional Communication

• Serves as a professional and responsive resource for pharmacists, technicians, clients, prescribers, patients, caregivers, community pharmacies, and internal departments.

• Communicates clearly and respectfully through written, verbal, and interpersonal interactions.

• Help ensure that staff communications are accurate, timely, complete, and aligned with company expectations.

• Partners with the Community Pharmacy Team Manager to identify recurring client concerns, service gaps, workflow breakdowns, and staff training needs.

• Escalates urgent or high-risk matters promptly and appropriately.

• Promote collaboration between pharmacists and technicians to support safe, efficient, and patient-centered pharmacy care.

• Embody AnewHealth’s Core Values in all communications and interactions.

• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• PharmD, required

• BCGP, required

• A current, active license in the state of NJ, required.

• Must be registered or eligible to become registered with the appropriate State Board of Pharmacy within 90 days of hire. 

Experience

• Required: 1+ years of pharmacy operations, clinical pharmacy, geriatric pharmacy, PACE, long-term care, community pharmacy, or related healthcare experience. 

• Prior experience providing day-to-day team guidance, workflow coordination, training, mentoring, or informal leadership. 

• Experience working in a call center, centralized pharmacy, clinical operations, medication management, or high-volume pharmacy environment. 

• Experience with quality assurance, documentation review, performance improvement, and staff coaching. 

• Experience supporting geriatric patients, medically complex populations, or interdisciplinary care teams. 

• Experience with internal pharmacy systems, EHR platforms, pharmacy dispensing systems, clinical decision support tools, and Microsoft Office Suite. 

Skills & Abilities

• Proficient with MS Office Suite.  

• Excellent communication skills, both verbal and written. 

• Ability to communicate effectively and professionally through written, verbal (e.g., face-to-face, telephonically and/or virtual communication platforms), and interpersonal skills as applied when interacting with employees, patients, healthcare professionals, clients, or agency representatives; successfully conveying and exchanging information at an appropriate level and in a positive and timely manner.

• Strong technical and computer skills to navigate proprietary and other pharmacy software and the initiative to propose suggestions to improve operations and proprietary system development and enhancements.

• Demonstrated experience with problem-solving, conflict resolution, and project management skills.

• Detail oriented and organized with the ability to work with a sense of urgency, work under pressure, multi-task, and achieve deadlines without sacrificing quality. 

• Strong data entry capability. 

• Strong analytical skills with good clinical judgement and decision-making including (1) the ability to effectively and efficiently identify and rectify medication-related problems, and (2) assess patients using verbal and/or visual cues, when appropriate.

• Knowledge of state and federal laws and regulations, including HIPAA and Fraud, Waste, and Abuse. 

• Possesses high level of integrity

• Quality-oriented

• Innovative

• Steadfast

Schedule: 10AM-6:30PM ET Thursday-Monday

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating weekly On-Call oversight schedule required.

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.