5-7 years of operations experience in building scalable databases and workflows
Proven track record in managing global vendors, budgets, and event operations
Strong decision-making skills with a bias toward action
Passionate about community engagement and relationship building
Ability to thrive in ambiguous situations and tackle new challenges
Proficiency with tools like Cursor, Databricks, Luma, Slack, Notion, Salesforce, and CRM systems
Responsibilities
Design and maintain internal tools for effective community program operations
Identify operational gaps and create automated solutions
Manage the operational experience for program applications, onboarding, and support
Collaborate with Revenue Operations to develop community reporting infrastructure
Act as the primary contact for ambassadors and internal partners to resolve issues
Benefits
Opportunity to work in a fast-paced, innovative environment
Chance to significantly impact community engagement strategies
Access to cutting-edge development tools and technologies
Collaborative team culture focused on growth and efficiency
Potential for career advancement as the team scales
Full Job Description
Marketing • Full-time • San Francisco Apply
About the role
In this role, you'll build the infrastructure and manage the daily operations behind SpaceXSI's global community programs. You'll architect internal tools and automate workflows across our community initiatives, using the latest development tools to help the team work more efficiently. This role will be pivotal in giving our community team the backbone it needs to scale significantly in 2027.
What you'll do
Design, build, and maintain internal tooling and infrastructure that makes our global community programs run more effectively. This includes our Ambassador programs, student programs, and net-new programs.
Identify operational gaps and engineer solutions, automating manual processes, integrating external platforms, and building custom workflows from scratch.
Own the operational experience behind programs from application reviews, onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations.
Work with the Revenue Operations team to build the data infrastructure and dashboards behind community reporting, connecting program data to company-wide tools to track ROI and conversions.
Serve as the main operational point of contact for ambassadors and internal partners to increase time towards resolution on outstanding issues and questions.
You may be a fit if
Deep operations experience in building databases, workflows, and automations that scale, and you design them for the next 10x, not just today.
Experience managing vendors, budgets, and event operations globally, including the realities of time zones, currencies, international shipping, and local regulations.
Strong bias toward action and would rather ship an 80% solution today than wait for perfect. We need someone that can make an impact on day one.
You care deeply about community and understand the importance of building strong relationships with our champions. Ultimately, your work will free up our team to spend more time connecting with our community.
Thrive in ambiguity and are energized by greenfield problems. You'll be an early hire on a rapidly growing team.
Fluency with the following tools: Cursor, Databricks, Luma, Slack, Notion, Salesforce, CRM and Clay.
