How You Will ContributeThe
Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.
Things You Will DoLeadership- Hire, train, and supervise all team members through a positive mentoring approach
- Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success
- Assist in the hiring process by vetting candidates to select viable candidates
- Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary
- Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs
- Oversee day-to-day business operations of the community
- Drive occupancy and NOI through strategic marketing and leasing
- Manage resident relations, conflict resolution, and retention efforts
- Lead a high-performing team to achieve occupancy, rent growth, and customer service goals
- Interface with leadership on occupancy data and service KPIs
- Prepare operating budgets and maintain vendor relationships
Financials- Prepare and execute a community budget
- Prepare weekly and monthly reports
- Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately
- Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance
- Submit invoices for payment promptly
- Suggest rental rate recommendations to the Regional Manager
- Have a strong working knowledge of the market and comps
- Report liability and community incidents to the required distribution group
- Meet financial targets by setting rents, collecting revenue, and managing expenses effectively.
- Ensure compliance with Fair Housing, OSHA, and company policies.
Leasing- Oversee the screening process and vetting of applicants for creditworthiness
- Assume responsibility for the office and model apartments opening on schedule and in excellent condition
- Provide outstanding customer service to residents and future residents
- Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members
- Maintain an organized environment even during busy times
Customer Service- Build relationships with residents through courteous and timely responses to needs and concerns
- Think safety first and ensure that unsafe conditions are corrected promptly
- Visually inspect/prepare the entire property (office, models, compactor, vacant areas, curb appeal, and amenity areas) daily for cleanliness.
- Inspect and touch up model and vacant units. Responsible for maintaining the work area and office cleanliness
- Perform additional duties as assigned by the district or regional manager
Things You Need- Must be able to work on-site five days a week; this role is not remote or hybrid eligible
- High School diploma or equivalent; bachelor's degree preferred
- Three or more years of experience in property management, with at least one year as a Community Manager
- Willing to work a flexible schedule, including weekends and holidays
- A sharp, professional appearance
- Must be able to walk the property, which includes climbing stairs
- Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies
- Stand for extended periods of time
- May be required to lift up to 25 pounds without assistance
Skills:- Dynamic team leadership and communication abilities
- Working Knowledge of Fair Housing Laws
- Working knowledge of Affordable Housing programs
- Proficiency in Microsoft Office (Word, Excel, and Outlook)
- Able to multitask and meet deadlines in a timely manner
- Knowledge of Yardi or other industry software preferred
What We Will Provide YouSouth Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
- $80,000 to $95,000 pay per year plus bonuses
- Medical/Rx
- Dental
- Vision
- Employer Paid Life/AD&D
- Voluntary Life/AD&D
- Short Term Disability
- Long Term Disability
- Employee Assistance Program
- Accident Plan
- Hospital Indemnity Plan
- Critical Illness Plan
- Legal/ID Theft Protection
- Pet Insurance
- 401(k) Retirement w/ Match + Immediate Vesting
- Paid Holidays and Time Off (3+ weeks)
- Rent Discount (30%)
- Tuition Reimbursement($2,000/year)
- Paid Parental Leave (4 weeks)
- Employee Referral Bonus
- Employee Rewards and Recognition
You're exceptional. Let us make you feel it. Join our team.
