Community Manager - NYCHA

Fairstead

$90K — $110K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of management experience in property management, hospitality, retail, or restaurant sectors.
  • Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) certification required.
  • Bachelor's degree preferred but not mandatory.
  • Experience with Enterprise Income Verification (EIV) system.
  • Familiarity with Yardi software preferred for property management tasks.
  • Tax Credit Specialist (TCS) certification for tax credit properties is a plus.
  • Proven ability to multi-task and handle tight deadlines.

Responsibilities

  • Ensure compliance with all leasing laws, including HUD and Fair Housing regulations.
  • Maintain knowledge of the HUD 4350.3 Handbook and related guidelines.
  • Respond to regulatory agencies in coordination with the Compliance Department.
  • Implement strategies for tenants who do not comply with lease requirements.
  • Prepare for site reviews and clear any health and safety violations.
  • Assist tenants with inquiries and resolve issues effectively.
  • Monitor tenant payment status and handle eviction processes as necessary.
  • Direct the collection of rents and manage late fees and delinquencies.
  • Supervise maintenance operations ensuring regulatory compliance and safety.
  • Coordinate vendor bids to manage property maintenance and repairs.

Benefits

  • Generous health insurance contributions through Meritain Health.
  • Paid Vision Plans provided by employer.
  • Company matched 401(k) plan with significant contribution benefits.
  • 12 paid holidays along with 15 days of Paid Time Off (PTO) and 7 sick days.
  • Employer-paid life insurance and disability benefits included.
  • Flexible Spending Account options available for employees.
  • Pet Insurance coverage for employees' pets nationwide.
  • Discounts on various products including appliances and apparel.
  • Specialty discounts, such as on laser correction services.
Full Job Description
Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below.

RESPONSIBILITIES:
  • Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
  • Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
  • Develops responses to regulatory agencies in coordination with the Compliance Department.
  • Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
  • Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
  • Assisting tenants with requests, questions, problems, and complaints.
  • Monitors tenant and complex-wide arrears and litigation cases.
  • Document lease violations and coordinate evictions.
  • Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs.
  • Alerting staff of move-ins, move-outs, and any emergencies.
  • Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations.
  • Coordinate vendor bids and contractor quotes.
  • Conduct and document unit inspections.
  • Conduct bi-annual walk-throughs with the Building Superintendent.
  • Create reports for review to ensure all buildings under the PM's responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
  • Provide and obtain updates on various ongoing construction projects/unit renovations.
  • Work with the construction team on avoiding violations, inspections, and necessary access.
  • Attend monthly financial catch-up meetings and monitor budgets.

BENEFITS:
  • Generous employer contribution for Medical Insurance through Meritain Health.
  • Employer Paid Vision Plans.
  • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
  • 12 paid Holidays.
  • 15 days of PTO.
  • 7 Sick days.
  • Employer Paid Life Insurance.
  • Flexible Spending Account.
  • Nationwide Pet Insurance.
  • Disability Insurance.
  • Laser Correction Discount.
  • Employee Discounts on appliances, apparel, and more.


QUALIFICATIONS:
  • Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management).
  • COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
  • Bachelor's degree preferred.
  • EIV experience.
  • Yardi experience preferred.
  • TCS certification for tax credit properties.
  • Experience in Affordable Housing
  • Proficient in Microsoft Office Suite.
  • Ability to multi-task and meet tight deadlines.


Exact compensation may vary based on skills, experience, and location.

Salary Range

$90,000-$110,000 USD

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