What You'll Do:Role OverviewThis role supports
community engagement and growth initiatives while coordinating an existing network of community moderators.
The focus is on:
- Designing and executing engagement initiatives
- Driving participation in in-app book communities
- Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
- Acting as a brand presence in select community spaces
This positions the role between a
Community Coordinator and a
Community Growth Manager, with room to grow in scope over time.
Scope of WorkCommunity Initiatives & Growth- Ideate and execute community initiatives that drive engagement and retention
- Grow in-app communities membership and increase participation in book discussions.
- Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
- Test organic growth initiatives (e.g. reviews drivers, sharing competitions)
- Recruit and activate in-app community super users
- Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement
Event Co-ordination and Campaign Ownership- Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
- Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels
- Align moderators on campaign goals, timelines, and messaging
Moderator Coordination- Act as the primary point of contact for community moderators
- Coordinate content calendars, initiatives, and campaign execution with moderators
- Keep moderators informed, aligned, and engaged
- Manage weekly community push notification creation and scheduling in collaboration with moderators
Brand Presence- Represent established brand voices (e.g. "Galatea Sophie," "CandyJar Leah") in light-touch engagement contexts.Build trust and familiarity with community members and be part of the conversation.
What You'll Bring:- 1+ years of experience with customer service or community, and social media
- You are a book lover at heart, with an understanding of bookish communities
- You are an active member of multiple online communities
- Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
- Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team
Who We Are Looking For:- Autonomous
- Bring solutions instead of problems
- Data driven
- Quick to action
- A high functioning workaholic
- Looking for exponential career growth
- Have lots of fun building a generational AI x Entertainment company
$90,000 - $100,000 a year
We look forward to hearing from you!
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