Communications Specialist - PSNA Converting

Job Description

Position Title: Communications Specialist - PSNA Converting

Pay Level: 8

$76,000 - $86,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

6400 Poplar Avenue

Memphis, TN

Position Overview:

The Communications Specialist will primarily support the Packaging Solutions North America (PS NA) communications function by executing internal and external communications, managing engagement channels, assist with meetings and events and help ensure messages are clear, consistent, timely and aligned to business priorities. This role is responsible for crafting and editing communications for multiple audiences, deploying messages across internal and external channels, assisting with content development and management for meetings and events and maintaining digital content platforms, including online repositories, websites, intranet pages and SharePoint sites. The position will help inform, align and engage employees by translating business priorities into practical communications that support safety, sustainability, commercial priorities, operational initiatives and employee engagement.

The position reports directly to the Senior Communications Manager - PS NA, Converting and works closely with communications colleagues, business leaders, project teams and functional partners to execute communication plans and maintain effective channels.

Key Responsibilities:

• - Support the development and execution of communications plans that identify audiences, messages, channels, timing, owners and measures of effectiveness for key business priorities and initiatives.

• - Create, edit and deploy communications materials including leader messages, employee announcements, newsletters, intranet articles, FAQs, talking points, presentations, digital signage content and other channel-ready materials.

• - Own day-to-day execution of engagement channels by coordinating content calendars, posting schedules, approvals, distribution lists and channel updates to ensure communications are timely, accurate and audience appropriate.

• - Manage and maintain online repositories, websites, intranet pages and SharePoint sites, ensuring content is current, searchable, on-brand, accessible and easy for employees and leaders to use.

• - Partner with subject matter experts, project teams and leaders to gather information, clarify objectives and translate complex topics into simple, compelling and actionable messages.

• - Coordinate message deployment across channels such as email, newsletters, SharePoint/intranet, digital signage, leader toolkits, meetings and other engagement platforms to reinforce awareness, alignment and employee engagement.

• - Monitor channel performance, employee feedback and engagement indicators where available, and recommend improvements to content, cadence, format or channel mix.

• - Maintain strong editorial standards by reviewing communications for accuracy, clarity, grammar, tone, brand alignment and consistency across channels.

• - Develop and maintain templates, toolkits, process documentation and other resources that help leaders and teams communicate effectively.

• - Support meetings and events including working with partners responsible for location sourcing, and internal teams for planning, content development and on-site support.

• - Minimal travel is required (less than 25%).

Key Challenges:

• - Balancing quick-turn execution with the need for accuracy, clarity, appropriate approvals and consistent messaging across multiple channels.

• - Maintaining reliable, current and easy-to-navigate digital repositories, websites and SharePoint sites while meeting the needs of employees, leaders and project teams.

• - Translating business initiatives into practical communications that employees can understand and act on.

• - Coordinating content inputs, reviews and deadlines across multiple stakeholders while maintaining a consistent editorial calendar.

• - Improving communications channels, content formats and user experience to increase reach, relevance and engagement.

• - Working collaboratively across the communications function to keep messages aligned, coordinated and deployed through the appropriate channels.

Scope:

• - Responsible for execution support across PS NA communications plans, employee engagement channels, digital content platforms and business initiative communications.

• - Support PS NA headquarters, field locations and functional stakeholders by delivering consistent communications through established and emerging channels.

Knowledge and Experience:

• - Bachelor's degree in communications, journalism, public relations, marketing or related major.

• - Up to three years of communications, employee communications, corporate communications or related experience preferred.

• - Strong writing, editing and proofreading skills with the ability to create clear, concise and compelling content for different audiences and channels.

• - Experience managing or supporting internal communications channels such as email, newsletters, intranet, SharePoint, digital signage, leader toolkits or employee engagement platforms.

• - Ability to interact and build relationships with various levels of the organization in a professional manner.

• - Ability to work independently, manage multiple priorities and adapt to a changing work environment.

• - Ability to collaborate with senior communications manager and business communications team to ensure strategy alignment, project updates and awareness among the team.

• - Strong planning, project management, priority setting skills.

• - Proficient in Microsoft Office products and ability to leverage AI tools when needed.

• - Experience with SharePoint, content management systems, web-based tools, basic design/layout tools and online writing or usability principles preferred.

• - Manufacturing environment or B2B experience preferred.

• - Key Leadership Competencies required: Interpersonal Savvy, Action Oriented, Listening, Planning, Organizational Agility, Composure, Dealing with Ambiguity, Time Management.

• - Key Functional/Technical Competencies: Message Creation, Channel Management, Content Management, SharePoint/Intranet Administration, Editorial Planning, Writing & Editing, Dialogue Enablement, Project Coordination and Measurement.