The OpportunityReporting to the Manager, Communications Operations, Brand & Governance, the Communications Business Analyst plays a key role in shaping how employees connect, communicate and access information across TC Energy.
Working as part of an integrated communications team, this position leads strategic initiatives that enhance communication channels, tools and programs across Canada, the U.S. and Mexico. A significant focus of the role is advancing communications channel modernization, partnering with Communications, Information Services and business leaders to improve the employee experience, strengthen connection across a geographically dispersed workforce and enhance access to information for field and operational employees.
Combining business analysis, project management and communications strategy, the role supports digital transformation and continuous improvement initiatives that help shape the future of employee communications at TC Energy. The position also plays an important role in the operational effectiveness of the Communications function through governance, business planning, budget management and performance reporting.
The successful candidate will be process-focused and adaptable in their approach to meet business needs and organizational culture. An organized, collaborative and self-motivated professional with strong curiosity and a passion for continuous improvement will be well positioned to succeed in this role.
Note: We request all applicants to please include a cover letter at the beginning of their resume.
What you'll do - Lead communications channel modernization initiatives, including evaluating, implementing and optimizing technology solutions that improve the employee communication experience and better connect field and operational employees.
- Support the development of the Communications technology roadmap, helping identify future opportunities, business requirements and investment priorities.
- Provide business analysis and project management support for cross-functional initiatives, including digital transformation, communications technology and employee experience projects.
- Provide support for Communications budgeting, forecasting and reporting processes, delivering analysis and recommendations that support strategic planning, investment decisions and departmental priorities.
- Monitor Communications budgets and vendor expenditures by tracking spend, reporting on performance against plan and identifying opportunities to optimize resources in support of business objectives.
- Support the operational effectiveness of the Communications function through governance, business planning, performance measurement, reporting and continuous improvement initiatives.
- Maintain communications policies, standards and governance frameworks, working with business partners to support compliance, consistency and effective channel management.
- Lead communications channel reviews, audits and optimization initiatives, using data and stakeholder feedback to identify opportunities for improvement.
- Build strong relationships across Communications, Information Services and business teams to support stakeholder alignment and successful project delivery.
Minimum Qualifications - Bachelor's degree or certificate in a relevant post-secondary field such as business analytics or business technology
- 4+ years of progressive experience in business analysis, project management, communications, technology implementation, operational planning or a related discipline.
- Experience leading or supporting cross-functional projects involving technology, process improvement, organizational change or communications transformation.
- Demonstrated ability to gather business requirements, analyze information and translate business needs into practical solutions and recommendations.
- Experience managing budgets, forecasting, reporting or business planning activities.
- Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
- Strong analytical, problem-solving and critical thinking skills with a focus on continuous improvement.
- Excellent communication and stakeholder management skills, with the ability to influence and collaborate across technical and non-technical teams.
Preferred Qualifications - Experience implementing or supporting technology solutions, digital transformation projects or communications channel modernization initiatives.
- Experience with communications platforms and Microsoft 365 tools, including SharePoint and Viva.
- Experience developing governance frameworks, policies, standards or business processes.
- Experience managing vendor relationships and supporting procurement or contract administration activities.
- Knowledge of change management principles and practices.
- Experience working in a large, complex or highly regulated organization.
- Demonstrated ability to introduce and implement governance and programs successfully
- Experience working with individuals from all levels of an organization, from field support to senior leaders
- Background in managing budgets and programs
- Ability to analyze diverse data sets and multi-task effectively while maintaining a strong focus and attention to detail
This position requires candidates to:
- Participate in the Communications on-call program as part of a shared team rotation, including periodic digital support shifts involving media monitoring, social media monitoring, website updates and content publishing. This responsibility may require support outside regular business hours while on call.
- Occasional travel within North America.
To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid
