Title: Commercial Sales and Project Support Salary Range: $130K-$150K/Year What You'll Do As part of our commercial operations team, you'll play a key role in supporting the complete lifecycle of live-event projects. You'll serve as a critical link between Sales, Account Management, Project Management, Operations, and Finance, helping ensure projects are set up correctly, documentation is complete, and project financials are managed accurately.
Responsibilities include: - Maintaining accurate customer, project, pipeline, and forecasting data within CRM, ERP, and financial systems.
- Supporting Sales and Account Management teams with project setup, customer onboarding, quotes, and commercial documentation.
- Reviewing and managing customer contracts, purchase orders, vendor registrations, and project-related documentation.
- Coordinating project setup activities to ensure customer requirements and billing information are accurately captured.
- Managing scope changes and supporting change order documentation throughout the project lifecycle.
- Reviewing completed project files and ensuring all required documentation is complete prior to invoicing.
- Partnering with Finance to support timely and accurate customer billing.
- Monitoring project financials, identifying variances, and helping protect project profitability.
- Assisting with billing discrepancies, purchase order issues, and customer payment concerns.
- Generating reports related to project profitability, revenue forecasting, billing status, and operational performance.
- Supporting process improvements that enhance efficiency, data accuracy, and communication across departments.
- Collaborating closely with Sales, Operations, Project Management, and Finance teams to ensure successful project execution.
What We're Looking For You may be a great fit if you have experience in:
- Commercial Operations
- Sales Operations
- Project Coordinator
- Contracts Administrator
- Sales Support
- Revenue Operations
- Project Finance
- Account Services
We're looking for someone who:
- Has strong organizational skills and exceptional attention to detail.
- Is comfortable managing multiple priorities and deadlines simultaneously.
- Understands contracts, purchase orders, invoicing, and commercial documentation.
- Has strong analytical and problem-solving abilities.
- Communicates effectively with both internal teams and external customers.
- Enjoys working collaboratively across multiple departments.
- Takes ownership of their work and follows through on commitments.
- Thrives in a fast-paced environment where accuracy and responsiveness matter.
- Has strong Microsoft Excel and business systems experience.
Bonus Points For Experience With - Live events, AV production, entertainment technology, or rental operations.
- CRM, ERP, and project management systems.
- Microsoft Business Intelligence (Power BI) or other reporting and analytics tools.
- Project accounting, gross margin analysis, and financial reporting.
- Revenue tracking, project closeout, and billing processes.
Qualifications - High school diploma or equivalent required.
- Associate's or Bachelor's degree in Business, Finance, Accounting, Operations, Project Management, or a related field preferred, but not required.
- Minimum of three years of experience in sales operations, commercial operations, project administration, finance support, customer account support, or a related business function.
- Experience supporting project-based environments and cross-functional teams preferred.
- Proficiency with Microsoft Office applications, particularly Excel.
