Job Type
Full-time
Description
The PositionThe Service Operations Supervisor supervises and provides administrative direction for the LP service teams. This position is responsible for workforce planning, staff development, workflow management, quality assurance, operational consistency, and service performance metrics.
If you are passionate about leading teams, driving operational excellence, and developing employees while ensuring exceptional service, this is the position for you!
Requirements
The Job- Recruit, onboard, train, coach, and develop service team employees.
- Conduct performance management conversations and annual evaluations.
- Manage daily service operations and staffing resources to ensure appropriate workload distribution.
- Monitor workflow efficiency, productivity, and service standards across the Commercial Lines department.
- Monitor adherence to agency procedures, carrier requirements, and regulatory standards.
- Identify process improvement opportunities and lead workflow optimization initiatives. Develop and maintain documentation standards and workflow guidelines.
- Ensure timely completion of service requests, renewals, endorsements, policy changes, and account transactions.
- Establish and monitor departmental performance metrics. Generate reports related to productivity, service levels, retention, and workflow effectiveness.
- Serve as a mentor and resource for account executives, account managers, and support staff.
- Serve as an escalation point for operational challenges and employee concerns.
Qualifications Needed- Bachelor's degree in Business Administration or a related field preferred.
- Minimum 6 years' experience of related Commercial Lines broker and/or carrier experience required.
- Minimum 2 years' experience supervising people
- Professional insurance designation (CIC) preferred.
- Property & Casualty Agent/Broker license required
- Skilled in strong coaching and team development.
- Knowledge of Commercial Lines insurance products, markets, risk management, brokerage operations and regulatory and compliance requirements.
- Ability to lead through influence across multiple offices and leadership levels
- Knowledge of Agency management systems, reporting tools, and Microsoft Office applications.
- Ability to handle multiple priorities/assignments simultaneously, be proactive, be flexible and adaptable to new ideas
- Skilled in time management, organization and providing excellent customer service; active listening; developing inter-personal and/or client relations, excellent verbal and written communications, and attention to detail to ensure document accuracy.
How to ApplyApply online at lpins.net.We look forward to working with you! Salary Description
$125,000 - $175,000
