3-5 years of experience in a B2B SaaS onboarding role
Experience in a scaling Professional Services function
Strong project management skills with a focus on deadlines
Technical proficiency with automation tools
Familiarity with AI tools and their application in workflows
Empathetic problem-solving skills
Strategic thinking aligned with business objectives
Ability to work autonomously and manage multiple tasks effectively
Knowledge of SaaS customer lifecycle
Experience in a metric-driven environment
Self-starter with a track record of exceeding goals
Preferred: Professional competency in French or Spanish
Responsibilities
Proactively engage with new and prospective customers to maximize platform value
Support onboarding and implementation through demos, presentations, and training
Manage multiple implementation projects from start to finish
Build strong relationships with key stakeholders
Plan and lead customer onboarding onto the platform
Increase customer satisfaction, adoption, and engagement
Identify customer needs and promote additional Blink features
Create self-help resources for customer setup and launch
Automate onboarding processes using modern tools
Deliver insightful webinars and create reusable training materials
Track customer satisfaction and propose service improvements
Benefits
Generous equity allocations with significant upside potential
20 days of leave plus public holidays
401(k) plan to support future savings
Private health insurance covering medical, dental, and vision
Enhanced parental leave
Additional time off between Christmas and New Year
Opportunities for growth and learning in a supportive environment
Social events to foster team bonding
Full Job Description
Boston (in office 3 days/week) Professional Services Reports to VP Professional Services
What will you be doing?
The Professional Services team is an integral part of Blink. You'll be fundamental in taking our customer-focused ethos to the next level, project managing and nurturing our customers through their Blink implementations. You'll be responsible for managing your own portfolio of Commercial-sized customers (up to 10,000 users), with a longer-term goal of owning our Enterprise accounts.
Responsibilities Include:
Proactively working with new and prospective customers to enable them to get the most value from our platform
Supporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and training
Building strong relationships with key stakeholders quickly
Planning and leading the onboarding of new customers onto our platform
Increasing customer satisfaction, adoption, and engagement
Identifying customers' needs and looking for opportunities to promote other Blink features and services, where you think value can be added
Building self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisations
Automating the onboarding processes for customers using the latest tools
Supporting with the delivery of insightful webinars, training and creating reusable collateral
Keeping track of customer satisfaction, and coming up with ways to always improve their service and experience
Requirements About you
The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers. You'll be able to pick up new concepts quickly and empathise with customer pain points. You'll have 3-5 years of relevant delivery experience.
Previous experience in an onboarding role, within a B2B SaaS business
Involvement in a scaling Professional Services function and business, where you can share ideas and drive growth
Strong project management skills, always keep to deadlines, and quick to follow-up with customers
Strong technical and digital skills, able to automate tasks using online tools
Familiarity with leading-edge AI tools, their place in your personal workflow, and a curiosity about AI's potential to automate repetitive tasks across teams.
Empathetic and sincere about solving customer problems
Strategic thinker, able to align technology solutions with business objectives and drive measurable value
The ability to work autonomously with excellent discipline
Knowledge of SaaS software and awareness of the typical customer lifecycle within the sector
Experience in a metric-driven environment, held accountable for the success of your projects
A self-starter, eager to learn and thrive in a high-functioning team, with the autonomy to run complete project lifecycles
Ruthlessly organised, able to balance competing tasks, provide regular updates and represent Blink as a world-class product
Familiar with change management principles and experience driving organisational change in customer businesses
Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!
Preferred: Professional competency in French or Spanish.
Benefits Why Blink?
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Benefits include:
A competitive salary.
Generous equity allocations with significant upside potential.
20 day's leave + public holidays.
401(k) A generous plan to help you save for a bright future.
Private health insurance- we'll pay for your medical, dental, and vision coverage.
Enhanced parental leave.
Additional time off between Christmas and New Year.
The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.
