Two-Year Technical Degree or equivalent certification
Strong problem-solving and time management skills
Proficient in HVAC technical knowledge and safety practices
Team player with mentoring abilities
Ability to communicate effectively with clients and team members
Responsibilities
Lead and train service team on HVAC troubleshooting
Perform equipment maintenance and repairs efficiently
Utilize proper tools for diagnosis and repairs
Present a professional image and maintain cleanliness
Organize service details and documentation for billing purposes
Submit accurate and timely service reports and logs
Promote customer relationships and identify business opportunities
Benefits
401k with 5% match
Comprehensive health, dental, and vision insurance
Flexible spending accounts (FSA)
Travel allowance and a company phone
Counseling and financial planning services
Discounted gym membership
Options for community service participation and marriage retreats
Full Job Description
COMPANY COMPENSATION
Total Compensation $80K to 110K
This pay range is based on experience, skill set, and geographic location.
You get paid every Friday and we understand that family comes first!
LOCATION: Columbia, SC
COMPANY BENEFITS
401k 5% match | Health Insurance | FSA |Dental Insurance| Vision Insurance | Community Service opportunities | Travel allowance | Company Phone | Counseling services | Financial planning services | Discount on your gym membership | Marriage retreats
SUMMARY
If you are a Commercial HVAC Service Technician, with more than 8+ years' experience, and are looking to join a great team that delivers exceptional customer service, then Total Comfort Solutions is the place for you! You will be drawing upon your troubleshooting expertise to lead our service team members to provide quality dedicated service to our TCS clients while living out our TCS Core Values.
PRIMARY RESPONSIBILITIES
Lead Technician Level 5
Perform preventative maintenance and troubleshoot/repair HVAC equipment in a timely and quality manner
Possess a technical knowledge and experience level to troubleshoot, repair and maintain most advanced HVAC mechanical systems in a timely manner.
Use proper tools and instruments for trouble shooting.
Demonstrate capability of handling a heavy workload of calls.
Maintain a high level of professionalism by arriving to work on time, maintaining a neat physical appearance and work vehicle in clean working order
Keep technical knowledge and ability up to date regarding commercial and industrial HVAC equipment. Search out and read applicable manuals and online sources to strengthen proper maintenance and repair procedures.
Present a professional, positive and helpful attitude at all times when interacting with customers and co-workers
Organize all work detail (work performed, service recommendations, purchase order numbers for material purchased, etc.) and complete an accurate work ticket for billing & payroll purposes.
Submit accurate and complete Start-up Sheets in a timely manner
Submit accurate and complete Refrigerant Tracking Logs in a timely manner
Promote new business by reporting leads
Exercise effective communication with the customer and co-workers by using the LINC Communication Model
Build rapport and positive working relationships with clients, vendors, and other outside contacts
Utilize technology to the fullest extent to enhance performance (email, internet usage, VB Mobile)
Work with other Technicians by sharing knowledge and experience. This could be of technical nature or specific issues related to the facility.
Demonstrate the Total Comfort Solutions values on a daily basis
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
Two-Year Technical Degree or 4 - year apprenticeship from accredited HVAC institution with 1 to 2 years of experience, HVAC Certificate from accredited HVAC institution with 10 plus years of experience, or equivalent work experience.
Organization and time management skills.
Problem solving skills.
Extensive knowledge in safe work habits.
Experience with managing agreements and quoted jobs to the margins and standards at which they were sold.
Good communication skills.
Will have available tools necessary to accomplish the work of a Level 5.
Ability to work in a team environment.
Proficient in and an advocate for soft skills.
Team player and leader.
Ability to mentor Level 1-4
Ability to pass fit-for-duty evaluations as required for contract requirements.
TECHNICAL SKILLS REQUIREMENT (Service Technician)
Industry-specific knowledge gained from working in the field:
Routine diagnosis and repair of chillers without assistance.
Air Cooled.
Water cooled
Routine diagnosis and repair cooling towers and pumps.
Advanced understanding in hydronics and pump theory.
Advanced knowledge /experience of BAS systems for use in building comfort, diagnostic and energy saving initiatives.
Routine diagnosis and repair server room and other critical equipment.
Liebert
Data Aire
Aaon
Routine diagnosis and repair various boiler types and application.
Advanced knowledge/experience with variable refrigerant flow (VRF) systems.
Advanced knowledge / Experience in reading blueprints and wiring schematics for the use in mapping a facility and trouble shooting.
Advanced knowledge / experience with "built-up" systems.
Extensive knowledge in electrical troubleshooting and safety.
Masters all Level 1-4 Technician responsibilities and duties.
WORK LIFE
We have a great work/life balance. We understand the importance of family time and the amount of work our technicians do for us.
ENVIRONMENTAL AND PHYSICAL CONDITIONS
Working conditions are typical for the field of HVAC which include regular exposure to weather conditions and require a high level of physical activity as outlined below. Operating power or hand tools and a motor vehicle is required.
