Commercial HVAC Service Manager

Qualifications

• Proven experience leading or managing a technical team.
• Experience overseeing technician workload, performance, and training.
• Comfortable resolving customer service issues directly with commercial clients.
• Previous role as a Commercial HVAC Service Manager or Service Operations Manager is beneficial.
• 5+ years' experience in the commercial HVAC sector is a plus.
• Familiarity with revenue management, forecasting, and branch KPIs.
• Knowledge of commercial building codes is advantageous.

Responsibilities

• Lead and manage a team of HVAC technicians effectively.
• Oversee technical service operations and ensure quality service delivery.
• Develop and maintain customer relationships with a focus on satisfaction.
• Monitor and improve branch performance metrics regularly.
• Collaborate with the team on scheduling and technician training initiatives.
• Drive business development and identify opportunities for account growth.

Benefits

• Company vehicle for professional use.
• Company phone provided for work purposes.
• Performance bonus structure to reward achievements.
• Lead a major commercial HVAC service operation with significant responsibility.