HVAC/R Service ManagerHVAC/R Service Managers oversee daily area operations, lead field teams, and ensure Helios consistently meets customer expectations and service-level agreements (SLAs). This is a hands-on leadership role that requires a strong presence in the field, working directly with technicians and Field Supervisors to support service calls, resolve technical challenges, improve performance, and maintain high standards of service quality and safety.
In addition to field responsibilities, the Service Manager oversees administrative functions, including reporting, scheduling coordination, performance management, documentation, and operational planning. The Service Manager reports to the Regional Director of Operations and manages Field Supervisors and Service Technicians, with team size varying by state.
What Helios Needs From YouField Leadership and Technician Support- Maintain a consistent presence in the field, regularly visiting job sites and working alongside technicians to understand operational challenges and support service delivery.
- Conduct field visits, ride-alongs, and job-site observations to evaluate technician performance, reinforce service standards, and identify opportunities for improvement.
- Provide hands-on technical guidance and assist technicians with troubleshooting complex HVAC/R systems, diagnosing problems, and resolving service issues.
- Coach, mentor, and develop Field Supervisors and Technicians to improve technical capabilities, productivity, professionalism, and customer satisfaction.
- Ensure technicians follow company procedures, safety requirements, and established quality standards.
- Assist with escalated customer concerns and challenging service calls to ensure timely, effective resolution.
Team Management and Development- Lead, supervise, and hold Field Supervisors and Technicians accountable for performance, productivity, attendance, and compliance with company expectations.
- Maintain clear and consistent communication across field teams, dispatch, customers, and leadership.
- Participate in recruiting, interviewing, hiring, onboarding, and training field personnel.
- Identify skill gaps and training needs, coordinate appropriate development opportunities, and support ongoing technician growth.
- Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
Administrative and Operational Responsibilities- Complete required administrative duties, including service reports, performance documentation, operational reporting, and employee records.
- Coordinate with dispatch and field personnel to support scheduling, workload distribution, service coverage, and timely completion of customer work.
- Monitor service-level agreements, response times, work-order completion, technician productivity, and overall service performance.
- Review service documentation and ensure accurate, timely completion of work orders and required system updates.
- Manage or oversee the availability and appropriate use of parts, tools, equipment, safety supplies, and company vehicles.
- Assist with inventory control, purchasing coordination, and resource planning to minimize downtime and maintain operational efficiency.
- Partner with the Regional Director of Operations to review performance metrics, address operational gaps, and execute improvement plans.
- Balance time in the field with administrative responsibilities to ensure both technicians and the overall operation receive the support needed to succeed.
What Sets You Apart- 5+ years of hands-on HVAC/R field experience.
- Previous experience in HVAC/R service management or field leadership.
- Universal EPA certification.
- Valid driver's license and ability to travel regularly to job sites and customer locations within the assigned area.
- Advanced knowledge of air conditioning, refrigeration, heating systems, troubleshooting, and service practices.
- Demonstrated ability to diagnose technical issues, guide technicians, and resolve complex field challenges.
- Strong leadership, coaching, communication, and interpersonal skills.
- Ability to manage competing priorities and balance field responsibilities with administrative and operational demands.
- Basic computer proficiency, including the use of an iPad, smartphone, and service-management systems for communication, reporting, and documentation.
- Strong organizational skills, attention to detail, and a commitment to safety, quality, and customer satisfaction.
CompensationHelios determines compensation based on labor market conditions across several U.S. geographic markets. The base salary for this position ranges from
$95,000 to $105,000 annually. Compensation is determined by factors including geographic location, job-related knowledge, skills, and experience.
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