Position Type: Full-Time
Department: Energy Solutions
Work Location: North York Office: 20 Norelco Drive, North York, ON M9L 2X6
Work Arrangement: Hybrid: 4 Days per Week On-Site
Work Hours: Monday-Friday, 8AM-5PM
POSITION SUMMARY:
Reporting to the Manager, Technical Services & Training, the CAC Field Service Representative and Trainer is a specialist who supports heat-pump and ventilation systems. The role is responsible for performing a variety of functions to ensure timely and effective technical services, support, and training for assigned product lines and provide customer support for growing business needs.
PRINCIPAL RESPONSIBILITIES:
- Perform administrative duties, including site visit report preparation
- Maintain high level of communication with customers via email and phone
- Preparation of technical documents including technical notes, reference sheets, training materials, etc.
- Take full ownership of both internal and external working relationships with the distributors and factory engineering personnel to resolve product performance issues, QA, and technical investigations
- Provide technical support by phone and in person to contractors and distributors, as needed
- Provide on-site training and product support, as needed
- Liaise with internal departments and stakeholders as required
- Additional duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- 5+ years' experience in HVAC, preferably commercial and refrigeration
- ODP certificate is required
- VRF knowledge is an asset
- Distributor or Contractor a strong asset
- 313A or D refrigeration license is an asset
- Knowledge of Hydronic Heating & Cooling systems is an asset
- Controls knowledge (BAS)
- Knowledge to work with PowerPoint/Excel/Word
- Passion for continuous learning
Note: This posting is for an existing vacancy. The expected base salary range for this position is $75,000-100,000. Actual total compensation may include variable incentive pay. The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications.
Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position.
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.
Conditions of Employment:It is the candidate's sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.
