Starting Salary Range: $125,000 - $140,000

SUMMARY

The Commercial and Field Systems Delivery Lead is responsible for supporting multiple facets of assigned IT solutions in Marketing, Milk Marketing, Producer Payroll, Sustainability, Customer Fulfillment, and Route Accounting. This includes implementing new solutions, leading configuration and analysis activities for strategic business initiatives, managing the design, development, implementation, and support of system enhancements, and driving optimization of such configurations to streamline business processes. Additionally, this position will be responsible for responding to user issues and requests, ensuring stability, continuing operations, and ensuring adherence to all IT controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead solution definition and implementation in alignment with IT project initiatives.

• Manage all required tasks through the project lifecycle phases (Define, Design, Develop, Implement and Support)

• Collaborate with business users, system analysts, and IT partners to ensure proper alignment of activities with business goals and processes.

• Work with technology partners to design, configure, and deliver high quality solutions through system configuration that meet business requirements.

• Lead programming and configuration of Salesforce Platforms.

• Develop functional specification documents and work with technology partners on enhancements relating to areas such as interfaces, conversions, reports, user-exits, and forms.

• Regularly connect with business process owners to facilitate process improvement through enhanced or new functionalities.

• Design, document, and implement unit, integration, and regression test plans in our development and QA environments, when applicable.

• Develop and maintain system configuration and user access documentation with technology partners.

• Ensure all IT standards, policies, and controls are consistently followed to ensure that departmental goals are met.

• Supports issue resolution and knowledge transfer activities for end users.

• Supports vendor relationship management efforts as appropriate.

SUPERVISORY RESPONSIBILITIES

• There are no supervisory responsibilities for this position.

BASIC REQUIREMENTS

• At least a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. A higher-level degree is preferred.

• At least 4 years of Information Technology experience supporting systems related to CRM, Digital Marketing, Integrated Supply Chain solutions, and Sustainability solutions, performing solution design, system configuration, development, testing and defect debugging.

• At least 4 years of experience utilizing a system development life cycle (SDLC), including methodologies like Agile, Waterfall, and others.

• Experiences involving governance, security practices, and audit compliance are preferred.

• Salesforce Certified Administrator preferred.

• Salesforce Certified Platform App Builder preferred.

• Salesforce Certified Platform Developer II preferred.

• Salesforce Certified Data Architect preferred.

• Salesforce Certified Application Architect preferred.

COMPETENCIES

• Communication
• Communicate clearly and effectively through multiple channels - oral, written, visual, and non-verbal - ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
• Take responsibility for actions and anticipate challenges before they arise.
• Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
• Prioritize understanding and meeting both internal and external customer needs.
• Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
• Proactive in identifying opportunities and addressing potential threats.
• Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
• Possess the ability to identify and address complex issues with minimal guidance.
• Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
• Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
• Able to work harmoniously with others toward a common goal, recognizing and valuing each person's contributions, is fundamental to successful collaboration.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision for computer work and ability to adjust focus. The employee may occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The individual would encounter normal office environmental conditions.

• The noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic).

Maola Local Dairies® is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com