2+ years in a customer-facing technical role (e.g., Solutions Engineering, Technical Support)
Experience with SaaS, developer tooling, or infrastructure products
Strong knowledge of software development workflows and engineering tools
Proficient in troubleshooting APIs, integrations, and CI/CD pipelines
Familiarity with cloud platforms (AWS, GCP, Azure)
Comfortable using command line for debugging
Excellent communication skills for explaining complex concepts
Strong organizational skills for managing multiple engagements
Ownership and curiosity with a bias toward action
Passion for enhancing developer productivity and software quality
Responsibilities
Lead onboarding and implementation for commercial and mid-market customers
Help customers configure and optimize CodeRabbit in their workflows
Deliver trainings, workshops, and technical enablement programs
Conduct configuration reviews to maximize platform value
Troubleshoot issues and collaborate with support and engineering teams
Serve as a technical escalation point for complex challenges
Partner with Customer Success Managers to drive adoption and success
Build relationships with developers and engineering teams
Gather feedback and collaborate with Product and Engineering for improvements
Contribute to internal documentation and best practices
Stay updated on trends in AI-powered development tools and CI/CD ecosystems
Improve scalability of onboarding and customer enablement workflows
Benefits
Collaborative and fast-paced work environment
Opportunity to make a significant impact
Focus on customer success
Access to emerging trends in AI and development tools
Potential for professional growth in a high-growth startup
Full Job Description
Role Overview
The Commercial Field Engineer's primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.
This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that's focused on making our customers successful.
What you will do:
Lead onboarding and implementation engagements for commercial and mid-market customers
Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs
Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value
Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions
Serve as a technical escalation point for complex implementation and adoption challenges
Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success
Build trusted relationships with developers, engineering managers, and platform teams
Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience
Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices
Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
Help improve repeatability and scalability across onboarding and customer enablement workflows
What you will bring:
2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
Strong technical knowledge of software development workflows and modern engineering tools
Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
Familiarity with cloud platforms such as AWS, GCP, or Azure
Comfortable working from the command line and debugging technical issues
Excellent communication and interpersonal skills with the ability to explain complex concepts clearly
Strong organizational skills and ability to manage multiple customer engagements simultaneously
Strong sense of ownership, curiosity, and bias toward action
Passion for helping engineering teams improve developer productivity and software quality
Bonus Points for:
Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms
Experience with Kubernetes, Terraform, or cloud-native infrastructure
Experience working in high-growth startup environments
OTE for this role is $150k-$200k. Actual salary will be based on job-related skills, experience, and location.
