Bachelor's degree required; experience may substitute for education.
5+ years in commercial cleaning or facilities operations, with 2+ years in a supervisory role.
Experience managing multiple sites preferred.
Valid driver's license with a good driving record required for travel.
Microsoft Certification preferred.
Responsibilities
Supervise site supervisors and cleaning staff, managing performance and training.
Establish and enforce regional operating standards and staffing models.
Oversee the regional budget, including labor and supply forecasting.
Ensure adequate staffing through workforce planning and cross-training.
Act as the primary contact for client leadership, addressing escalations and service issues.
Conduct quality audits and monitor KPIs/SLAs for service delivery.
Standardize processes and best practices across the region.
Benefits
Medical coverage and well-being programs.
Financial planning assistance.
Short-term incentives and performance bonuses.
Full Job Description
Job Summary
As a CBRE, Government Services Commercial Cleaning Area Manager, you will lead custodial operations across multiple client sites within an assigned region, typically five to ten locations in a single metropolitan area. You will set the operating standard for the region, manage the site supervisors and leads who run each location, own the region's budget and labor plan, and serve as the senior point of contact for client leadership at every site. You will spend most of your time in the field, moving between locations to audit quality, coach teams, and resolve issues before they reach the client.
Primary Job Functions
Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
Establish regional operating standards, staffing models, work schedules, and task calendars, holding site leadership accountable for execution.
Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
Maintain adequate staffing coverage across locations through workforce planning and cross-training.
Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
Conduct quality audits, monitor KPIs/SLAs, and ensure corrective actions are implemented and closed.
Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
Ensure safety and compliance requirements are followed across all assigned locations, including incident investigation and reporting.
Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
Lead by example and model behaviors consistent with organization values while influencing stakeholders to achieve business objectives.
Identify and resolve complex operational issues affecting multiple sites.
Education, Experience and Certification
Bachelor's degree required. In lieu of a degree, a combination of experience and education will be considered.
Five (5) years of relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff. Multi-site or area-level responsibility preferred.
Valid driver's license with an acceptable driving record. Required for daily travel between sites.
Microsoft Certification preferred.
Knowledge, Skills, and Abilities
Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
Knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset.
Working Conditions
Work is performed across multiple client sites within the assigned region, with regular travel between locations. Exposure to cleaning chemicals, noise, wet floors, and varying indoor and outdoor conditions. The schedule follows site operations and includes early mornings, evenings, weekends, and on-call response to emergencies or staffing gaps.
Travel Requirements
Up to 50% local and regional travel between sites within the assigned region. A valid driver's license and reliable transportation are required.
Disclaimer
CBRE Government and Defense is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $72,000 - $120,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.
