Position Overview The Commercial Claims Adjuster is an exempt position reporting to the leadership on the Commercial Claims team. This role investigates, evaluates, and resolves commercial claims by determining coverage, liability, and damages in accordance with policy provisions, company guidelines, and applicable regulations. The adjuster manages claims from initial assignment through resolution, conducts timely and accurate investigations, communicates claim decisions to stakeholders, and works to ensure fair, prompt, and effective claim outcomes.
We welcome applicants with varying levels of experience, from mid level with 2-5 years of experience, to senior level with 5+ years of experience. Candidates must have experience in commercial auto, commercial general liability, or commercial property to be considered.
Qualifications- Bachelor's degree or appropriate combination of insurance industry designations.
- At least two years of commercial claims adjusting experience.
- Advanced understanding of the Unfair Claims Practices Act, general liability, and other insurance principles.
- Familiarity with claims management systems and claims estimating software systems.
- Sound literacy in medical, automotive, and liability terminology and concepts.
- Strong communication skills, both verbally and in writing.
- Effective organization, time-management, and decision-making skills.
- Proficiency in the Microsoft Office suite and Windows operating system.
Location Eligibility- Hybrid: Candidates able to work from a WCF office in Sandy, Utah; Phoenix, AZ; Las Vegas, NV; Englewood, CO; or Meridian, ID are preferred, with in-office work Tuesday through Thursday.
- Remote: Candidates outside the above-listed areas may work remotely, with a preference for those residing in Western states. Occasional travel to WCF's Sandy, Utah headquarters is expected.
Essential Job Functions- Analyze new and complex claims for coverage under the appropriate insurance policy and endorsements.
- Perform initial and ongoing claims investigations.
- Communicate claims decisions and key developments to policyholders, claimants, repair facilities, and attorneys.
- Provide clear documentation to ensure the proper functioning of claims adjusting processes.
- Manage a claim caseload of moderate to high complexity and exposure, from assignment through resolution.
Accountability & Requirements- Carefully investigate and monitor each claim to make sure that settlements are fair and timely.
- Act as the primary contact point for the policyholder and third-party claimants during the claims process.
- Coordinate internal and external resources in the handling of a claim.
- Make appropriate and timely referrals to the subrogation unit and special investigations unit.
- Demonstrate proficiency and consistency in applying WCF's claims standards.
- Ensure accuracy of claims reserves, working independently within the appropriate reserve limit.
CompensationThe expected salary range for this position is $69,400 to $80,000 if hired at the mid level, or $80,000 to $99,000 if hired at the senior level. Salary within the applicable range will depend on experience, education, and location.
BenefitsWCF Insurance offers an extensive compensation package. Benefits include:
- Medical, dental, and vision insurance.
- Company paid life insurance
- 401K with a generous 6% employer match
- Employee Assistance Program (EAP)
- Time off to volunteer in the local community
- All employees earn 4 weeks of vacation their first year.
The expected salary range for this position is 69,400.00-86,700.00. This salary range depends on experience, education, and location for this specific position.
Current WCF Employees Please apply through the "Internal Job Postings" tab within your employee Workday account.
Values The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company's mission of excellence.
Working ConditionsThis position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.
